Alessandro Lo Coco

As a Social Media Agent: • Monitoring Facebook and Twitter global accounts • Removal of Spam and inappropriate contents • Handling CSR related queries As a First-line Agent: • Deal directly with customers either by telephone or email • Respond promptly to customer inquiries • Handle and resolve customer complaints • Set up new customer accounts • Maintain customer databases • Provide feedback on the efficiency of the customer service process

• Provide the highest customer service level through the entire shopping experience, offering in each situation the best and most satisfactory solution • Ensure the best commercial displaying for the products in store in order to maximize selling opportunities • Keep and implement the high visual merchandising levels required by brand image

• Guests welcome • Check-in and check-out operations • Answering to incoming calls • Manage room reservations either by telephone or email • Dealing with guests requests and complaints • Provide info about city tours, monuments and touristic attractions

• Manage class composition • Teaching and preparing lessons contents and exposition • Organize and divide course into modules (grammar, linguistics, culture, geography, etc.) • Alternative learning methods activities (analysis of poetry and comics, role-playing, etc.)

Spanish Translation, Translation Methods, Teaching Italian as L2, Sociolinguistics, Cultural Sociology.

Spanish, English, Spanish Literature, English Literature, Italian Literature, Linguistics