Alex Meijering

I support the technical development activities and evolution of the Mysolution Recruitment product on the Salesforce platform. We listen to our customers who channel their business needs through our consultants. My main responsibilities are: - Designing features to improve the solution leading to better customer satisfaction - Report points for improvement - Assisting the support department and business consultants

I review and analyze incoming issue reports from support staff, consultants and customers. After determining the validity of an issue, I describe the reproduction scenario with a possible solution for the developers. I also test the software and delivered fixes for issues. Finally, I describe the issue and the solution for the release notes that are sent to customers.

In the role of UX designer, I focus on Tangram's internet products. This involves creating and designing web forms for mobile and desktop platforms, using CSS, HTML and Javascript. The other component of my work consists of supporting the marketing department and providing first and second line helpdesk.

Implementation of (software) products at customers, where I am involved in all phases of (often) custom projects. Independently planning and carrying out jobs is part of the work culture. There is intensive contact with customers, also by providing training, both classroom and on-the-job. I am also responsible for creating and updating the product documentation and course materials for the training available to users.

Maintaining contact with customers by telephone, handling complaints, handling claims and order entry. In addition, marketing support through designing and maintaining reporting systems for mailing, promotional campaigns and market analysis. Designing various forms of information material.

Supporting the office manager by telephone maintenance and correspondence with international customers, sales promotion activities in the form of direct mailing campaigns and planning travel schedules and booking travel and accommodation for representatives.

For 2 years I was a member of the Sports & Recreation Committee. Although being focused on the tourism and recreation branche, this study offered a wide range of study fields. Among my study subjects were Economics, Automation (IT), Communication, Financial Management, Marketing and Languages Education (Dutch, English, German and Spanish).

For 2 years I was a member of the Sports & Recreation Committee. Although being focused on the tourism and recreation branche, this study offered a wide range of study fields. Among my study subjects were Economics, Automation (IT), Communication, Financial Management, Marketing and Languages Education (Dutch, English, German and Spanish).