Alex Mourelatos

-Analyze client’s current and future needs / challenges of their IT environment -Locate the right solutions that help customers meet those needs or challenges -Provide technical content and leadership to the technical team -Lead development effort of technical requirements -Examine the processes need for new information systems in line with both business strategies and IT strategies.

*Requirements Analysis *Change Management *Process Definition *Support organizational & solution development *Test Management

*Requirements Analysis *Process Definition/Analysis •ITIL Implementation oSupport Desk oChange Request Management oOperation Monitoring •Development and Enhancements of SAP CRM •Pre-study / Workshops •Testing and validation

•Implementation of ITIL with SAP Solution Manager: oSupport Desk oConfiguration Management •Development and Enhancements of SAP CRM •Testing •Training material

• Troubleshooting Technical application issues centered on CRM Sales solution. • Integration between SAP R/3 Retail and SAP CRM • All CRM Middleware activities including Setup and Load guide configuration, Replication of Master and Customizing data • Creation and Enhancement of CRM Middleware BD

• Transform client business needs into the requirements for customisation and configuration of the product • Understanding of business processes and system functionality. • Business Requirements Specification. • Functional Design. • Education of users in application.

CRM and ERP projects in the Nordic countries, in different roles, as Application Consultant, Project Manager, Business Analyst and Pre-sales.