Alexander Burkhardt
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Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Alexander Burkhardt
- Current 7 years, since Jun 2019
Head of After Sales at Piaggio APAC
Piaggio Group
Responsible in the fast growing Asia Market for sustainable Dealer and Staff develpoment. For Parts, Warehouse and Logistics optimisation, to reach highest possible Customer Satisfaction, Profitability and last but not least an increase of Market share.
- 1 year and 6 months, Jan 2018 - Jun 2019
CEO
didioto
Building up the first "Quick & Quality" Automotive Service Network in Vietnam. Aiming for "Highest Customer Satisfaction" and always try to "Exceed Customers Expectations". Training and Motivation our highly skilled and experienced team even further. Co-operation just with the best Partners in the World, regarding spare-parts, tires, liquids and tools.
- 2 years and 10 months, Mar 2015 - Dec 2017
After Sales Director
BMW, MINI Euro Auto Corporation
Strategic development of BMW & MINI After Sales in Vietnam.
- 2 years and 9 months, Jun 2012 - Feb 2015
Executive Group Director Aftersales
BMW AB Romania
Responsible for 10 Dealers and 263 staff in Aftersales. Development, increase of profitability through customer satisfaction, cost cut, lean management and process organisation.
- 1 year and 10 months, Sep 2010 - Jun 2012
National Aftersales Manager
BMW Importer Bahi Motors Syria
Responsible for the Aftersales Organisation in the entire country with arround 100 members of staff, incl. Parts purchase and re-sell. I see After Sales Marketing as profitcenter. IT and Accounting are integrated into my area of responsibility. I established second service center after 8 month of joining the company and became General Manager of our Aleppo branch recently.
Ausbildung von Alexander Burkhardt
- 9 months, Feb 1993 - Oct 1993
Automotive
Germany Technical High School
Main: Automotive Technology, Human Resources, Management & Marketing
Sprachen
German
English
Arabic
A1-A2 (Grundkenntnisse)
Bulgarian basic
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