Alexander Jerke

carry out training activities in FO, prepare and implement training initiatives to address performance gasps/training opportunities, carry out on the job observations/training to ensure standards of service are maintained and identifing departmental improvement needs, monitor/investigate Customer Satisfaction and training initiatives are developed focusing on recurrent concerns, Implementation of action plans targeting shortfalls, carrying out balance scorecard assessments, reviews, appraisals/job chats.

Check In and Out of guests, administration and cash handling, Maximise room sales and revenue for the hotel, Provide best, polite and efficient Customer Service in Day-, Late and Nightshift

Assistant to the CEO and Headquarter Manager, Project Administration and creating Quotes and Orders, Administration of the complete purchasing process, Updating of all sales documents and price lists, Dealing and solving customer service cases, Inventory Management, Training of new staff members, Updating of all the Online stores

Control of the Lamps and occasional furniture Department, Individually Customer care, Direct, challenging Customer contact in sales conversation, Advisor for Interior Design, Inventory Management, Instruct new staff members, Pricing, stockholding and updating sales documents

Sales training, Administrate of basic claims data, Control of incoming and outgoing goods, Accounting, Control of payments transaction, Pricing and updating of all Sales documents. Providing of after sales service, Selling of goods in all department, Exact arrangement of Product

Unternehmensführung und -steuerung, Handelsmarketing,Führung und Personalmanagement, Volkswirtschaft für die Handelspraxis, Beschaffung und Logistik, Handelsmarketing und Vertrieb, Handelslogistik Außenhandel, Mitarbeiterführung und Qualifizierung