Dipl.-Ing. Alexander Kemp

Ticket handling for 37 countries of the Salesforce for ALD International Analysing the requests, defining requirements, writing specifications, supervise the development, testing and deployment process. Single point of contact for the key clients in countries world wide (Spain, Portugal, UK, Germany, Poland, Hungary, Austria, Switzerland, Slovenia, Serbia, Croatia) Administration of the processes: Sales, Credit Check, Customer Care, evolution projects for the core business process

Tester for the Phase 1 and Phase 2 for the Global Customer Data Management System (GCDM) and the surrounding systems. End-to-End Tests; complete test cycle: Design, Planning and Execution Automation via scripts Supporting actively the accessing clients (CRM Siebel, Web Frontend, etc.) departments for testing and debugging SCRUM development environment

Analysis of current situation of customer infrastructure in workshops Design of future situation by implementing the Oracle application stack. Creating use case for level 0 to level 2 to describe the customer’s business requirements. Writing the feasibility study to show the benefits and challenges of Oracle Application stack for the customer.

Implementation Siebel 8.1.1.5 CRM, Client Management system for a health insurance. Implementation of web service calls with VBC to retrieve external master data. Creation of TBUI process for “newborn registration process”.

Implementation Siebel 8.1.1.2 CRM, Client-, Order and Trouble Ticket Management system for NetCologne Upgrade of Siebel 8.1.1.2 to 8.1.14 with implementation of functional enhancements for promotions and BI-Publisher. Creation and execution of test concept to evaluate the benefits for the upgrade. Account management: validation of directions-using business services TBUI flows Report generation for Trouble Ticketing using integration object creation and modification.

Enhancement and production launch of a reseller ordering system for VoIP AS Error analysis and correction of the EAI-Interface processes in Siebel 8.0.0.8 with test case creation and execution.

Ist-Analyse und Umsetzung in Soll-Prozesse der Geschäftsprozess des aktuellen Produktkatalogsystems (Clarify) für das neue Siebel Produktkatalogsystem für Vodafone Spanien • Präsentation der Analysen dem Kunden Vodafone • Koordination mit den Abteilung Katalog, Architektur, Entwicklung, Migration und Schnittstellen

Prepare a pre sales presentation for Siebel

Maintenance and enhancement of an office network

Siebel EAI Interface Development Developing new EAI Interfaces with Data Mapper and eScript

Siebel EAI Maintenance - Maintenance of Siebel-Vitria production system, Iberia airline - Enhancement of flight movement message interface between Siebel and Vitria, Iberia airline, Madrid, Spain - Implementation of an EAI interface between Siebel and Vitria to manage upgrades for flight reservations, Iberia airline, Madrid, Spain

Unternehmensberater Wipro Technologies Übernahme des AMS Utility-Bereichs durch Wipro Technologies Position Senior Consultant Themen Systemanalyse, Konfigurationsmanagement, Change Management, Testmanagement, Softwareentwicklung, Systemadministration Branchen Utilities

• Umbau der Schleiflinien für Klingensysteme Detailplanung und –Ausführung eines Umbauprogramms der Schleiflinien • Einführung eines neuen Reinigungsprozesses für Klingensysteme Erarbeitung der technischen und finanziellen Grundlagen für die Einführung eines umweltfreundlichen Wasserwaschprozesses für Rasierköpfe

computer science

Manufacturing automation technology