Dipl.-Ing. Alexander Kemp

• Salesforce expertise in Sales & Service Cloud, Admin, Analytics, CPQ, deployments, DX/Copado, and sales methodology implementation • Architecture & design of end-to-end IT landscapes (Salesforce, SAP, integrations), including blueprints, data models, governance, and best practices • Release management improving production stability, release cycles, automation, and cross-team synchronization • Strong experience in Field Service and Experience Cloud

• Ongoing technical maintenance, support, and optimization of IT systems and applications • Troubleshooting issues and improving system performance aligned with business needs • Management and enhancement of Experience Cloud across 9 countries • Planning and maintenance of user access, profiles, permission sets, roles, and sharing rules • Creation and upkeep of system and process documentation • Training and consulting to ensure effective system usage and maximum value

• Train the partners in Iberian and Latin-American market in the use of the Partner Community • Basics salesforce usage of login, user, objects, details, related objects, relationships, views, list views, reports, dashboards, activities, chatter • Sales work process for Weinig and Holzher specifics for Latin-America and Iberian market • Help shape the work process to be more efficient

• Salesforce Business Analyst, Analyze of business requirements for Professional Services Automation (PSA) • Analysis of B2B business requirements • Organize and hold workshops to gather current work process and requirements for 3 business units. • Analyze the AS-IS situation and describe and document the work processes. • Describe the current issues in all 3 business units. • Describe the requirements and capabilities needed by Medifoxdan. • Create a Roadmap for Medifoxdan to improve the PSA system

• Salesforce Business Analyst, Analyze of business requirements for B2B CPQ-System. • Analysis of B2B business requirements • Analysis of the CPQ system and define the requirements for the possible solutions • Implementation of the analyzed solution with the development department • Coordination of Jira tickets and tracking of progress • Testing of the developed solution and acceptance by the business users • Error analysis and correction

• Definition of Project, project execution, project termination for the implementation of Field Service module of Endress + Hauser • Initial analysis and target definition • Kickoff • High level and fine planning and coordination of project activities • Project organization and project documentation • Planning and execution of workshops for work process implementation • Team development • Access and User management • Coordination and follow-up of Jira tickets

·DevOps Operation for Deutsche Post-DHL · Creating and executing Releases with Copado, · Integration of Jira and SonarQube into Copado Org · Coordination with development teams for CI/CD flow of User Stories · Analyzing the business processes · Second level support for tickets of Production · Create and coordinate the regression test cases · Organize the required salesforce environments. · Supervise the release management process. · Follow required processes for ISO 27001

· Merger of salesforce orgs of the two companies BS Payone and Ingenico Germany · Analyzing the business processes of the two companies · Merging the metadata and the production data into a new salesforce org · Integration of Camunda Middleware · Coordinate the work of the external consulting company for the technical merger. · Create and coordinate the test case to ensure all business process work as before. · Organize the required salesforce environments. · Supervise the release management process

· Analyze current CRM system for each Business Unit for Dentsply Sirona Germany · GAP Analysis with the new global system salesforce CRM system and identify requirements for Germany. · Analyze the existing German CRM system. · Identify requirements for German business processes. · Architecture of the German business process together with the German sales units · Manage the implementation of the German business process with the international development groups in USA, Sweden and Italy.

Ticket handling for 37 countries of the Salesforce for ALD International Analysing the requests, defining requirements, writing specifications, supervise the development, testing and deployment process. Single point of contact for the key clients in countries world wide (Spain, Portugal, UK, Germany, Poland, Hungary, Austria, Switzerland, Slovenia, Serbia, Croatia) Administration of the processes: Sales, Credit Check, Customer Care, evolution projects for the core business process

Tester for the Phase 1 and Phase 2 for the Global Customer Data Management System (GCDM) and the surrounding systems. End-to-End Tests; complete test cycle: Design, Planning and Execution Automation via scripts Supporting actively the accessing clients (CRM Siebel, Web Frontend, etc.) departments for testing and debugging SCRUM development environment

Analysis of current situation of customer infrastructure in workshops Design of future situation by implementing the Oracle application stack. Creating use case for level 0 to level 2 to describe the customer’s business requirements. Writing the feasibility study to show the benefits and challenges of Oracle Application stack for the customer.

Implementation Siebel 8.1.1.5 CRM, Client Management system for a health insurance. Implementation of web service calls with VBC to retrieve external master data. Creation of TBUI process for “newborn registration process”.

Implementation Siebel 8.1.1.2 CRM, Client-, Order and Trouble Ticket Management system for NetCologne Upgrade of Siebel 8.1.1.2 to 8.1.14 with implementation of functional enhancements for promotions and BI-Publisher. Creation and execution of test concept to evaluate the benefits for the upgrade. Account management: validation of directions-using business services TBUI flows Report generation for Trouble Ticketing using integration object creation and modification.

Enhancement and production launch of a reseller ordering system for VoIP AS Error analysis and correction of the EAI-Interface processes in Siebel 8.0.0.8 with test case creation and execution.

Ist-Analyse und Umsetzung in Soll-Prozesse der Geschäftsprozess des aktuellen Produktkatalogsystems (Clarify) für das neue Siebel Produktkatalogsystem für Vodafone Spanien • Präsentation der Analysen dem Kunden Vodafone • Koordination mit den Abteilung Katalog, Architektur, Entwicklung, Migration und Schnittstellen

Siebel EAI Interface Development Developing new EAI Interfaces with Data Mapper and eScript

computer science

Manufacturing automation technology