Alexander Konrad

• Solved number of requests/issues related to docker, AWS, kubernetes, Jenkins; • Jump-started the Linux training course for team of 5 people; • Prepared intermediate Linux materials based on Runbooks for L1 SaaS engineers; • Diagnosed and resolved operating system, hardware and software program problems to root causes; • Resolved issues within SLA time frame to meet customer satisfaction by keeping the customer updated;

Linux System Engineer/Systems administrator/Unix shell developer/Monitoring Specialist Key Contributions: • Implemented network core including aggregation; • Upgraded hypervisors and virtual machines; • Migrated virtual machines from PROXMOX to KVM hypervisor. • Developed bash scripts; • Wrote Bugzilla extensions; • Created Debian packages;

Key Contributions: • Maintained support for VIP users; • Put mail server into service and accompanied of turning off the Enterprise Vault on workstations; • Reduced the number of tasks created directly or by telephone by training employees to use the issue tracking system; • Improved interaction between users and remote 1st and 2nd line support team located abroad.

Key Contributions: • Minimized quantity of tasks transmitted verbally through training of users to use issue tracking system; • Completed over 400 tickets that involved troubleshooting software/hardware issues; • Recovered data from failed data storage devices; • Conceptualized perspective ways to prevent data loss in case of failure of data storage device;

Typical day includes getting list of clients (mostly medium-sized businesses) made call-out or the time has come to maintenance. Solving issues of various complexity – but often these are complicated, challenging tasks. The clients include local celebrities, an online magazine publishing house, pharmaceuticals, construction companies and another.

My role of a Senior System Administrator included management systems administration for the main office and 15 regional offices, as well as planning work and overseeing 14 regional system administrators.

Managing user access to Web resources; Managing the Web/ftp/mail server; Managing the LAN - 100 workstations: (Windows XP, 2000, 2003, Vista, GNU / Linux);

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