Alexander Schulze

Angestellt, IT Support Specialist, Axel Springer SE
Berlin, Deutschland

Fähigkeiten und Kenntnisse

UserHelpDesk Erfahrung
Hoch motivierte Arbeitseinstellung
Ideen
Aufgeschlossenheit
Verantwortungsbewußtsein
Begeisterungsfähigkeit
Engagement
Zielstrebigkeit
Onsite Support
Teamwork
Team leadership
Administration
IT Operations
Computer
Microsoft
Windows
Mac OS

Werdegang

Berufserfahrung von Alexander Schulze

  • Bis heute 9 Jahre, seit Aug. 2016

    IT Support Specialist

    Axel Springer SE
  • 3 Jahre und 9 Monate, Dez. 2012 - Aug. 2016

    Administrator und Team Lead

    Computacenter

    - Managed and maintained Active Directory, SCCM, Exchange, and server infrastructure to ensure seamless IT operations. . - Led the Request Management Team, overseeing task delegation, prioritization, and process optimization. - Acted as Onsite Project Manager for a successful company-wide printer rollout, delivering on time and within budget. - Coordinated hardware and software procurement, ensuring cost-effective and timely delivery aligned with project needs.

  • 11 Monate, Feb. 2012 - Dez. 2012

    Field Service Engineer und Incident Handler

    Hewlett Packard CDS

    Delivered field service and onsite support for the Microsoft Windows 7 rollout at Rolls-Royce, ensuring a smooth transition for end users. - Acted as Deputy Team Leader, managing team operations and serving as a key point of escalation for incident handling. - Conducted remote software installations based on client requests, optimizing system functionality and user satisfaction. - Administered Active Directory and Exchange infrastructure, maintaining system performance and security.

  • 11 Monate, Feb. 2011 - Dez. 2011

    Local Data Evaluator (EMEA)

    Google

    - Evaluated and verified data accuracy from multiple sources, ensuring high-quality outputs for Google services. - Collaborated with team members and stakeholders via email, chat, phone, and in-person meetings to resolve data-related challenges. - Conducted outbound calls to business representatives to retrieve and validate critical information. - Contributed to operational improvements by analyzing metrics and recommending workflow optimizations.

  • 6 Monate, Sep. 2010 - Feb. 2011

    2nd Level User Helpdesk, Mentor

    Microsoft

    - Provided Tier 2 technical support via inbound and outbound calls, emails, and chat for Microsoft Zune software and Windows Phone 7 devices, supporting both business and consumer customers. - Delivered multilingual customer service in German and English, managing escalations, billing inquiries, refunds, payment processing, and mobile app troubleshooting. - Served as a Microsoft Forum Moderator for Windows Phone 7 and Zune software, fostering community engagement and delivering expert advice.

  • 1 Jahr und 5 Monate, Nov. 2008 - März 2010

    User Help Desk

    Sell by Tel

    Firstlevel Agent im User Help Desk

  • 5 Monate, Aug. 2006 - Dez. 2006

    Angestellter

    Cursorsytems

    Angestellter Techniker

  • 3 Jahre und 11 Monate, Sep. 2002 - Juli 2006

    Azubi

    cursorsystems

    Auszubildener Fachinformatiker

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Fließend

  • Französisch

    Grundlagen

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