Alexander Schulze

- Managed and maintained Active Directory, SCCM, Exchange, and server infrastructure to ensure seamless IT operations. . - Led the Request Management Team, overseeing task delegation, prioritization, and process optimization. - Acted as Onsite Project Manager for a successful company-wide printer rollout, delivering on time and within budget. - Coordinated hardware and software procurement, ensuring cost-effective and timely delivery aligned with project needs.

Delivered field service and onsite support for the Microsoft Windows 7 rollout at Rolls-Royce, ensuring a smooth transition for end users. - Acted as Deputy Team Leader, managing team operations and serving as a key point of escalation for incident handling. - Conducted remote software installations based on client requests, optimizing system functionality and user satisfaction. - Administered Active Directory and Exchange infrastructure, maintaining system performance and security.

- Evaluated and verified data accuracy from multiple sources, ensuring high-quality outputs for Google services. - Collaborated with team members and stakeholders via email, chat, phone, and in-person meetings to resolve data-related challenges. - Conducted outbound calls to business representatives to retrieve and validate critical information. - Contributed to operational improvements by analyzing metrics and recommending workflow optimizations.

- Provided Tier 2 technical support via inbound and outbound calls, emails, and chat for Microsoft Zune software and Windows Phone 7 devices, supporting both business and consumer customers. - Delivered multilingual customer service in German and English, managing escalations, billing inquiries, refunds, payment processing, and mobile app troubleshooting. - Served as a Microsoft Forum Moderator for Windows Phone 7 and Zune software, fostering community engagement and delivering expert advice.

Firstlevel Agent im User Help Desk

Angestellter Techniker

Auszubildener Fachinformatiker