
Alexander Schulze
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Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Alexander Schulze
- 3 Jahre und 9 Monate, Dez. 2012 - Aug. 2016
Administrator und Team Lead
Computacenter
- Managed and maintained Active Directory, SCCM, Exchange, and server infrastructure to ensure seamless IT operations. . - Led the Request Management Team, overseeing task delegation, prioritization, and process optimization. - Acted as Onsite Project Manager for a successful company-wide printer rollout, delivering on time and within budget. - Coordinated hardware and software procurement, ensuring cost-effective and timely delivery aligned with project needs.
- 11 Monate, Feb. 2012 - Dez. 2012
Field Service Engineer und Incident Handler
Hewlett Packard CDS
Delivered field service and onsite support for the Microsoft Windows 7 rollout at Rolls-Royce, ensuring a smooth transition for end users. - Acted as Deputy Team Leader, managing team operations and serving as a key point of escalation for incident handling. - Conducted remote software installations based on client requests, optimizing system functionality and user satisfaction. - Administered Active Directory and Exchange infrastructure, maintaining system performance and security.
- 11 Monate, Feb. 2011 - Dez. 2011
Local Data Evaluator (EMEA)
Google
- Evaluated and verified data accuracy from multiple sources, ensuring high-quality outputs for Google services. - Collaborated with team members and stakeholders via email, chat, phone, and in-person meetings to resolve data-related challenges. - Conducted outbound calls to business representatives to retrieve and validate critical information. - Contributed to operational improvements by analyzing metrics and recommending workflow optimizations.
- 6 Monate, Sep. 2010 - Feb. 2011
2nd Level User Helpdesk, Mentor
Microsoft
- Provided Tier 2 technical support via inbound and outbound calls, emails, and chat for Microsoft Zune software and Windows Phone 7 devices, supporting both business and consumer customers. - Delivered multilingual customer service in German and English, managing escalations, billing inquiries, refunds, payment processing, and mobile app troubleshooting. - Served as a Microsoft Forum Moderator for Windows Phone 7 and Zune software, fostering community engagement and delivering expert advice.
- 1 Jahr und 5 Monate, Nov. 2008 - März 2010
User Help Desk
Sell by Tel
Firstlevel Agent im User Help Desk
- 5 Monate, Aug. 2006 - Dez. 2006
Angestellter
Cursorsytems
Angestellter Techniker
- 3 Jahre und 11 Monate, Sep. 2002 - Juli 2006
Azubi
cursorsystems
Auszubildener Fachinformatiker
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Französisch
Grundlagen
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