Alexander Shelomanov

About roles: I improve customer experience in returns the goods and the fighting stock loses Dau - more than 10 000 000 NPS > 80% Achievements - Upgraded CJM of Customers Returns - Fighting with stock losses and increasing GMV D-R - Achieved KPI and upgraded Key metrics by more than 50% - Developed CRM system for management rules and policy of return - A launched pre-moderation process of applications on return by Sellers

Achievements - Improved Key metrics: NPS by 20% and CR by 30% - Launched MVP integrated International returns - made process launching A/B experiments in the team and launched 5 test

Responsibilities: - Development of a new business line for working in the marketplace (Ozon, Yandex.Market, Wildberries) - Development CRM system for storing data about clients and for analytics data from the marketplace about sales and stocks Achievements: - Growing new business from 2 to 20 people in the team - Over 25 clients was onboarding on the marketplace - Increase profit clients to 5 million rubles in month