Alexander Zhukovin

•Driving the product vision and requirements with the support of the Development Team and Scrum Master. •Manage and prioritise the product backlog in alignment with commercial KPIs and wider business requirements. •Organising requirements following key agile frameworks including User Story Mapping, Epic & Feature hierarchies, Feature Injection user story writing, pivoting and prototyping.

Understand the product inside-out, the commercials, the market, the user, and their journey, in terms of user experience. Responsible for ensuring that problems and opportunities which impact the customer are identified. Responsible for putting together wireframes and breaking down the requirements to be fed into the development team to be worked on and for the QA team to test. Attending customer sites and trade shows to meet contacts and demonstrate the software

Managed daily activities and supervised a team of Customer Service Representatives who provided technical support to company’s customers. Solved all major customer problems/queries that subordinates were not able to solve earlier. Documented and maintained reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in products/services

Personnel Management and Labor Economics

Chemical Technologies of Polymer and Composite Materials Processing