Alexandre Claudon

I am in charge of delivering excellence in terms of strategy and communication on North European British American Tobacco markets. Together with a team of 45 persons (account, planning and creative), we are committed to service our BAT markets to provide the very highest levels of client servicing to meet revenue targets by client and brand. We proudly manage a diverse portfolio made of international cigarette brands as well as vaping products and heat-not-burn.

- To Increase management's effectiveness by recruiting, mentoring and disciplining managers to deliver excellence to our main client Imperial Tobacco Canada; - To communicate corporate values, strategies, and objectives; assigning accountabilities; planning, monitoring and appraising job results; - To establish plans, budgets, results measurements, allocating resources, reviewing progress and making corrections when necessary;

To lead and manage the client servicing team: — regular fortnightly reporting — resource planning (to assign appropriate team members to projects, to resolve issues) — appraisals and personal development of the client servicing team (setting and reviewing targets, contributing to remuneration conversations) — recruitment of new team members

To lead and manage the client servicing team: — regular fortnightly reporting — resource planning (to assign appropriate team members to projects, to resolve issues) — appraisals and personal development of the client servicing team (setting and reviewing targets, contributing to remuneration conversations) — recruitment of new team members