Alexandru Ionascu

Answered incoming calls and analyzed incidents and requests within the ticketing system from Steelcase (Service-Now) Created and configured/updated user accounts in MS Active Directory Created generic exchange accounts and distribution lists in MS Active Directory Installed specific applications like SAP, Microsoft Office, Citrix Presentation Sever, Windchill, pCon Planner, Oracle CRM, MBI, VPN, Adobe, Trend Antivirus via remote tools or through Altiris Deployment Console

Ensured the proper functioning of the computers and peripheral equipment Installed and configured operating systems and applications using standard procedures Assisted the users in solving the work related tasks and problems that occured Saved the work data files periodically and in critical situations

Answered incoming calls and logged all customer questions and issues accurately and efficiently into ticketing system Troubleshooted hardware, software and network related issues Provided restorative or maintenance actions to resolve end-user issues Assisted with defining and documenting knowledge base articles Assisted with special project work as needed ( 2nd level support offered and night shifts working for USA )

OOP, C#, SQL, HTML5, CSS3, Core PHP, mySQL, Java, Windows Application Development

• Microeconomics • Macroeconomics • International economics • International management • Project management • Base and financial accounting • Business english and spanish