Alexey Matveev

Leading expert for workplace, client infrastructure and operational support across CIS countries. Ensure the IT services delivery which is done through partners in accordance with Bayer group and country regulations

Service Operation Management for IT Workplace in EMEA region. Workplace project support and Operation management for Client infrastructure across EMEA region. Act-ing as single contact point and bridge between countries and Leverkusen HQ

Responsible for management and steering of IT workplace services across Russia and CIS countries while ensuring overall service quality and proper operation level. Respon-sible for local IT Workplace team leading, including personnel management and development.

The work experience involved working in a local Helpdesk team as member to ensure IT Workplace services delivery in agreed manner and proper service level. Single contact point management (calls and emails incoming). Incidents resolution as remotely as onsite. IT projects participation. Acting as HelpDesk manager deputy.