Haytham Shahein

Setup, configured, and debugged network configurations for RedHat servers and workstations Diagnosed and resolved hardware problems with Dell servers , workstations, and other hardware equipment. To log & priorities system & user support calls for the second line support team, Carrying out user administration and set up, Recording and action faults as reported on: PC’s, servers.

Spezialist für Informationstechnologie bei Harsco Rail Verantwortlich für die Koordination und Verwaltung der täglichen Aktivitäten des technischen Supports und des Personals der Werften. • Überwachung und Implementierung der Installation, Reparatur, Fehlerbehebung und Wartung von Computerhardware. • Dokumentierte Upgrades / Reparaturen an unserem Netzwerk und unseren Workstations. • Entwickelte und verwaltete Projektpläne und stellte dem Management Statusaktualisierungen zur Verfügung.

Setup and maintained test lab for software releases and troubleshooting purposes. Provided 24/7 technical support and resolution to operators' requests concerning system hardware, software, and network issues. Responsible for the installation and maintenance of IT equipment including (but not restricted to) printers, X-terms and workstations. Supporting customers using remote access technologies and also by visiting client sites,

Acting as technical lead to identify and implement solutions to problems affecting IT services. Providing 1st/ 2nd Line and some 3rd Line support over the telephone, remotely and face to face to clients & internal staff members and Planned and executed re-engineering of system architecture and upgrade of software and hardware.