Alfonso Perez Rodriguez

Project manager, consultor, trainer for ITSM. I'm the responsible for the develop an Exin accredited ITSM academy for courses of ITIL, ISO 27001 and ISO 20000 standars. I'm also consultor and internal auditor for ISO 9001 and ISO 27001. I have been the responsible for the implementation of several ITSM proccesses, internally as well as in clients, like incidence, problem, access, release, request fulfilment, change, configuration, security and continuity, among others.

Project Portfolio Manager and Marketing strategy developer • DICHIS – Quality assurance and project close • ENUSA – Workshop instructor for web services development using Oracle Application Server • Internal marketing strategy developer and product definition for European market.

Project Portfolio Manager and IT quality implementation and assurance Coacher for Project Management and Software Engineering skills Technical leader for CMMI and ISO 9001certification project • Certification of ISO/CMMI – Co Management of the project for process review and diffusion to ISO 9001:2000 and CMMI L2 and L3 • Member of the directing team for organizational process definition. Member of process diffusion and quality management assessor.

Project management and TI Project development specialist. • ISCA – Marketing, billing, event preparation, stuff translator. • CANTV – Methodology consultant. «Atención Total» project, Corporate object modeling group • PDVSA – QA process documentation DIS/GNO • PDVSA – National SCADA project

• Bolsa de Valores de Caracas (multiple project) – Leader in all of them • Schlumberger Sema (Project for INFONET). – Project leader • Inteliplay Telecomunicaciones – project leader in several projects • Mycrocom – Supervisor and Project coordinator Working in multimedia projects, internal project development and technology investigator, HelpDesk Manager – CRM Design and construction leader as well as other application

System analyst, Budget and Project Management, Prepaid development group. Developper en C, C++, tuxedo, DB analyst, software design, software testing

Costs, Financials, HHRR, Project Management, Logistics, Legal bindings, Organizational structures and estrategy. Thesis in applying organizational concepts and analisys to develop a mature IT Sector in Venezuela.

Specialization in: Operating Systems and Networking, Computer Graphics, Information Systems. Thesis in Virtual Realty, integration of multiple Java technologies.