Ali Ali

Provide second-level technical support for complex WordPress environments including plugins, hosting infrastructure, and production websites. Investigate and debug advanced issues including plugin conflicts, performance bottlenecks, and configuration errors. Perform root cause analysis using logs, code inspection, and production environment diagnostics. Resolved complex production issues affecting large WordPress deployments and contributed code fixes to plugin repositories through pull requests.

Designed and produced programming courses covering PHP, WordPress development, and Laravel backend systems. • • Developed course material and recorded technical training content. • • Built practical projects including REST APIs and WordPress plugins. • • Taught backend development concepts such as API design, authentication, and database integration.

• Contributed to platform development using Node.js and React. • Managed hosting environments and deployment workflows. • Maintained WordPress systems and infrastructure.

• Contributed to developing and maintaining the org website using PHP and WordPress and maintaining the integration with Salesforce CRM. Overseeing file sharing and e-mails for volunteers. • Organized meetings, events, and IHF’s teams on Slack platform.

• Designed and managed network infrastructure, installing, configuring, troubleshooting. • Supervised +20 projects according to the corporate client’s needs, Leased Line, Fiber-Optic, VH-DSL, G.DSL, VPN, Wireless. • Responded and provided troubleshooting and solutions upon corporate clients call, coordinating operations with the sales department. • Designed and managed network infrastructure including Linux and Windows servers, Cisco and Mikrotik devices.

• Managed IT systems, network infrastructure, and internal software tools. • Provided technical support and implemented improvements to internal systems and network services.