Ali Ghannadi
Angestellt, Technical Support Supervisor, Digikala
Digikala.com, Iran (Islamische Republik )
Über mich
8 years of my work experience is related to Information Technology Infrastructure. At first, I started my career as an intern, and after a short time, I started working as a Help desk expert, I gained a lot of experience in this job position.After several years and familiarity with other technologies such as "Server and Virtualization" , "Microsoft Services" , "Cisco Switching and Routing" and learning management skills such as "ITIL" , "Management Books" and "Experiences gained while working" , I was able to gain the trust of the large organization in which I worked (Digikala.com) , and after two stages of career advancement, I succeeded in the position of Technical Support Supervisor. technical guidance to team Improving work processes and methods Interview, hire and train technicians Increase team motivation,Improve team performance and provide higher quality service Create rules to provide a better service such as SLA,Provide and support services required for board and CEO meetings
Werdegang
Berufserfahrung von Ali Ghannadi
Bis heute 3 Jahre und 4 Monate, seit März 2021
Technical Support Supervisor
Digikala
There were about 28 technicians on my team, and my challenges and tasks were as follows... Provide technical guidance for technicians Improving work processes and methods Interview, hire and train technicians Increase team motivation Improve team performance and provide higher quality service Create rules to provide a better service such as SLA Create automated reports on the workload and performance of technicians Provide and support services required for board and CEO meetings ...
1 Jahr und 6 Monate, Okt. 2019 - März 2021
Technical Support Lead
Digikala
All tasks and job description was similar to Technical Support supervisor position just with lower authority.
7 Monate, Apr. 2019 - Okt. 2019
Servers & Virtualization Specialist
Digikala
My tasks were as follows... Preparation servers hardware (HPE DL360 - DL380 - DL580) G7,G8,G9 Install physically servers on data centers ( Passive ) Install and configuration ESXI Create and mange Virtual Machines (Snapshot , Maintenance,...) Monitor Servers and storages on PRTG Monitoring System
2 Jahre und 1 Monat, März 2017 - März 2019
System Administration Specialist
Digikala
My tasks were as follows... Support clients software and hardware issues Prepare devices for new employees Manage Active Directory accounts Manage Microsoft Exchange ECP panel First point of any internal services support Create and Deploy windows image Network Lan and Wireless T-shoot Configuration Network Access Layer Install ,Support and T-Shoot OS Install and monitor end users AV and Security When I was in this position, I was temporarily working in the "Server and Virtualization" team at the same time.
Sprachen
Englisch
Gut
Farsi Persian
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