Ali Ghannadi

There were about 28 technicians on my team, and my challenges and tasks were as follows... Provide technical guidance for technicians Improving work processes and methods Interview, hire and train technicians Increase team motivation Improve team performance and provide higher quality service Create rules to provide a better service such as SLA Create automated reports on the workload and performance of technicians Provide and support services required for board and CEO meetings ...

All tasks and job description was similar to Technical Support supervisor position just with lower authority.

My tasks were as follows... Preparation servers hardware (HPE DL360 - DL380 - DL580) G7,G8,G9 Install physically servers on data centers ( Passive ) Install and configuration ESXI Create and mange Virtual Machines (Snapshot , Maintenance,...) Monitor Servers and storages on PRTG Monitoring System

My tasks were as follows... Support clients software and hardware issues Prepare devices for new employees Manage Active Directory accounts Manage Microsoft Exchange ECP panel First point of any internal services support Create and Deploy windows image Network Lan and Wireless T-shoot Configuration Network Access Layer Install ,Support and T-Shoot OS Install and monitor end users AV and Security When I was in this position, I was temporarily working in the "Server and Virtualization" team at the same time.