Ali Kazak

• Managing the life cycle of cryptographic components by leveraging devices, tools, policies and procedures. • Interfacing cryptographic solutions for client applications to facilitate secure communication and data transfer. • Monitoring of hardware and software cryptographic solutions and handling incidents within the responsible scope.

• Maintained information security procedures, compliance with PCI DSS and Central Bank regulations. • Managed Fortinet and Zyxel firewalls, set up site-to-site VPN connections. • Performed periodic vulnerability scans and coordinated mitigation and control for newly found vulnerabilities.

Assisting in maintaining information security policies and standards. Supporting compliance efforts such as PCI DSS and coordinating evidence collection for audits. Creation and maintenance of cryptographic keys using Thales HSMs and facilitating the exchange of various key types with 10+ customer organisations. Developing security awareness training and tests within the organisation. Additionally, perfoming the same tasks as in my previous position after the split of the subsidiary company.

Monitored card and merchant fraud for several mid-sized banks and e-money institutions with total portfolio of 12M+ debit, credit and prepaid cards to achieve low fraud rates. Performed regular reviews and analysis of fraud detection rules to reduce false-positive rates. Ensured accurate information flow in the operations by making on-time notifications to Mastercard, Visa and member banks (stand-in exceptions, TC40 and SAFE).

As part of a team, maintained 98% uptime for 2,600+ ATMs by quickly elaborating network or hardware-related issues. Configured IPs, loaded encryption keys and installed software patches for ATMs remotely. Facilitated streamlined coordination between customer banks and ATM service providers. Resolved ATM cash-under/over accounting issues by investigating transactions.

Reached 100% customer satisfaction in the 2nd month of employment by providing exceptional technical support and customer service for iOS devices. Contributed to a larger team of 200+ advisors to maintain overall customer satisfaction above 91%. Kept the full KPI level for 4 consecutive months as measured by Customer Satisfaction surveys.