Ali Ramezaniasl

- Managed and coordinated a team with 8 members for over 500 projects related to IP Networks and telecommunications. - Responsible for the successful operation of over 1,000 PBX and IP-PBX. - Designed and sized complete collaboration environments based on customer specifications. - Managed Field Engineers on over 200 projects to ranges from analog PBX to VoIP. - Prioritized, organized, tracked details, and met deadlines of multiple projects. - Worked with third-party vendors and outsourced support teams.

- Checked call detail records (CDR) from over 150 telephone systems or services. - Debugged and tested telephone systems or services for CDR analytics. - Collected CDR events from CSV and AMI. - Remote installation and support. - Design and manufacture of dashboards and report for Call Accounting, Call Analytics and Reporting.

- Configured and maintained over 100 PBX and IP-PBX throughout several sites. - Installing, configuring, and maintaining hardware and software for corporate clients. - Installed and maintained VoIP, IP-PBX, and Network infrastructure components. - Provided initial troubleshooting of all IPT Gateway issues. - Integrated and tested telecommunications systems.

- Configured PBX, ACD, IVR, and IP-PBX. - Network and telephone cabling. - MDF and IDF closets Maintenance. - Provided on-site support for daily telephony and network issues.

- Configured and maintained Windows server and Active Directory. - Network troubleshooting (LAN/WLAN). - Maintained network cabling.