Alice Nicente

Planning and coordinating sale actions by establishing sales territories Implement sales to meet customer requirements Directing and coordinating sales distribution Competitors Analysis Analysing sales statistics to determinate sales potential and to monitor customer preferences Attending fairs and events

Showing customers what the company is offering is worth buying Responding to customer queries in German (Germany, Austria and Switzerland) Keeping business contacts and searching potential customers Resolving customers complaints Communicating with different company's departments (Marketing, Purchasing and Administration) to achieve the same goal.

Gained Customer Service Skills of a luxury Boutique Hotel Handling and responding to guest requests by phone, email and in person Making and confirming bookings Checking guests in/out Cash handling Providing information and recommendations on the local area attractions/restaurants

English and German