Alina Jia

Set up a communication bridge between China and international network.Take positive communication and coordination in the aspects of the quality of import and export operations, gateway clearance，recovery timeliness ，processes, customer service network tracking . To ensure 4 main projects to carry out smoothly .The export growth reach to 20% in 2009.

1.Took the position as the customer care supervisor of DHL with 12 subsidiaries. Supervising and coaching customer service agents to provide effective and professional service to customers including tracing, complain and claim handling. Doing KPI performance evaluation assessment. Providing coaching for customer service agents, team leader, customer care executive in spots in according to the ability and setting down action plan together

Responsible for providing qualified and professional tracking and tracing services to area customers, stations, agents and network, associate and resolve service problems in order to maintain and achieve the set performance standard of the company. Rapid growth for the elite in the first working 2 years . Due to the outstanding performance, promoted to be customer care supervisor in 2005