Aljoscha Gratt
Angestellt, Systems Engineer, NTS Netzwerk Telekom Service AG
Graz, Österreich
Werdegang
Berufserfahrung von Aljoscha Gratt
Unified Communications Engineer * Guidance in Design and Release Management * Designing preparing and executing changes, holding ITIL best practices into account * Incident Handling * Documentation in service management tool * Engaging Cisco TAC and other 3rd Party suppliers * Knowledge transfer * Guidance of junior engineers
Responsible for pickup of harmed devices which have been reported to insurance as defective. Assistant to specialists in analysis of insurance claims Responsible for logistics
Technical helpdesk business to business service desk Customer Support for DSL, SIP, DNS and web hosting Sales guidance for customers. Guidance for customers with Contracts Guidance for customers with their bills Technical assistance of ISP landlines as well as VoIP services and web hosting services
Ausbildung von Aljoscha Gratt
2007 - 2012
Geschichte (Lehramt)
Karl Franzens Universität Graz
6 Jahre und 10 Monate, Okt. 2005 - Juli 2012
Informatik
Technische Universität Graz
1996 - 2004
BG/BRG Gleisdorf
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Spanisch
Grundlagen
Polnisch
Grundlagen