Basic

Almir Selimagic

Employee, Lead Solutions Architect, Loyalty Partner Solutions GmbH

Munich, Germany

Skills

IT Service Management
CRM
IT Solutions
Siebel
Application Management
IT Architecture
Project Management
ITIL V3
Technical Architecture
Business Analysis
System Administration
IT Strategy
Consulting
.NET
SQL
JavaScript
IT Operations
Business Process Management
ServiceNow
UNIX
PL/SQL
Agile
Support
Software Development

Timeline

Professional experience for Almir Selimagic

  • Current , since Jul 2020

    Lead Solutions Architect

    Loyalty Partner Solutions GmbH

  • 3 years and 8 months, Dec 2016 - Jul 2020

    Technical Process Manager - Delivery & IT Operations

    Loyalty Partner Solutions GmbH

  • 8 years and 3 months, Sep 2008 - Nov 2016

    Application Technical Architect - Delivery & IT Operations

    Accenture

    • Manage operations and implementation of projects, incident and problem management • Administer status reporting, risk management, project budgeting, and stakeholder communications • Prioritize top fix/enhancement requests and define product upgrade approach • CRM infrastructure and environment management - strategy and roadmap • Transition legacy CRM tools (Siebel, Remedy) to cloud solution ServiceNow • Siebel design, upgrading and development • Service management and 3rd level application support

  • 2 years and 5 months, May 2006 - Sep 2008

    DevOps Engineer - Software Development & IT Operations

    Accenture

    • Troubleshot problems by reviewing logs/code, analyzing SQL queries, DTS/SSIS packages and stored procedures • Implemented monitoring, scripts and notifications • Administered the BMC Remedy CRM roll-out in 15 countries • Enhanced and extended the capability of in-house CSAT survey application; resulted in 97.5% development, hosting and run cost reduction

  • 5 months, May 2006 - Sep 2006

    Consultant

    Accenture UK

    • Siebel CRM installation, configuration and go-live administration • Transition support of Siebel CRM, develop new support procedures, knowledge transfer and delivered training for new staff

  • 1 year and 10 months, Aug 2004 - May 2006

    Consultant

    Accenture

    • Administered Siebel 7.x CRM Call Center and Remedy CRM ticketing applications • Built a customer satisfaction survey tool that resulted in 90% cost reduction • Automated file and data transfers for internal survey tool, extracting and distributing reports • Tier 3 support for production systems, an escalation point for critical and complex issues

Educational background for Almir Selimagic

  • 5 months, May 2017 - Sep 2017

    German B1.1

    Educom Group

  • 4 years and 1 month, Jun 1998 - Jun 2002

    Computer Information Systems

    DePaul University

    Computer Information Systems Data Analysis and Management

Languages

  • English

    Fluent

  • German

    Basic

  • Bosnian

    -

Wants

Salesforce
Siebel
IT Service Management
IT Operations
Application Management

Interests

Basketball
Fußball
Information technology
Internet of Things
Salesforce CRM
IT Service Management
IT Operations
IT-Consulting

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