Almir Selimagic

• Lead technical design sessions: architect and document technical solutions that are aligned with client business objectives. • Manage day-to-day operations and implementations of projects, incident/problem and change management processes, coordinate release deployments. • Establish business functional and technical requirements. • Develop and manage the project roadmap, business process models, activity diagrams and manage client deliverables. • Analyze, design, and optimize customer business processes.

• Oversaw overall solution design, implementation, integration, and rollout of the new loyalty platform. • Drove solution and technical design leveraging product capabilities. • Managed technical project risks and defined mitigation/resolution strategies. • On-site point of contact for defect analysis, requests for information/proposals and facilitated agile resolution coordination.

Developed product solution architecture guidelines and technical road map. • Improved system response time by 30-40% by profiling long-running SQL queries by rewriting, indexing, and replacing by stored procedures. • Designed and developed message and event-driven based, scalable solutions. • Developed product migration framework and executed data customized data loads.

• Deployed production ready releases, quick packs, and bug-fixes - reviewed technical designs, interacted with developers, and performed sanity checks. • Implemented monitoring and notifications to alert of service failures. • Performed service management (SLA/OLA control), service monitoring, availability control, and 3rd level application support.

• Technical design and implementation, digital transformation, architecture, and data modeling for CRM applications. • CRM strategy and roadmap, infrastructure optimization, and high availability. • Led application outsourcing and offshoring or near shoring efforts. • Facilitated communication between key stakeholders to outline strategies and create efficient solutions. • Managed CRM outsourcing roll-out in 15 countries • Outsourcing strategies and operating models: specification, architecture needs

• Administered and configured Siebel and Remedy CRM applications. • Built a customer satisfaction survey tool that resulted in 90% cost reduction. • Automated file and data transfers for extracting and distributing reports. • Designed equipment tracking, ordering and lease renewal inventory database. • Managed restructuring effort that led to savings of $200K a year by eliminating redundant systems

Computer Information Systems Data Analysis and Management