Almir Selimagic
Employee, Lead Solutions Architect, Loyalty Partner Solutions GmbH
Munich, Germany
Timeline
Professional experience for Almir Selimagic
Current , since Jul 2020
Lead Solutions Architect
Loyalty Partner Solutions GmbH
3 years and 8 months, Dec 2016 - Jul 2020
Technical Process Manager - Delivery & IT Operations
Loyalty Partner Solutions GmbH
8 years and 3 months, Sep 2008 - Nov 2016
Application Technical Architect - Delivery & IT Operations
Accenture
• Manage operations and implementation of projects, incident and problem management • Administer status reporting, risk management, project budgeting, and stakeholder communications • Prioritize top fix/enhancement requests and define product upgrade approach • CRM infrastructure and environment management - strategy and roadmap • Transition legacy CRM tools (Siebel, Remedy) to cloud solution ServiceNow • Siebel design, upgrading and development • Service management and 3rd level application support
2 years and 5 months, May 2006 - Sep 2008
DevOps Engineer - Software Development & IT Operations
Accenture
• Troubleshot problems by reviewing logs/code, analyzing SQL queries, DTS/SSIS packages and stored procedures • Implemented monitoring, scripts and notifications • Administered the BMC Remedy CRM roll-out in 15 countries • Enhanced and extended the capability of in-house CSAT survey application; resulted in 97.5% development, hosting and run cost reduction
5 months, May 2006 - Sep 2006
Consultant
Accenture UK
• Siebel CRM installation, configuration and go-live administration • Transition support of Siebel CRM, develop new support procedures, knowledge transfer and delivered training for new staff
1 year and 10 months, Aug 2004 - May 2006
Consultant
Accenture
• Administered Siebel 7.x CRM Call Center and Remedy CRM ticketing applications • Built a customer satisfaction survey tool that resulted in 90% cost reduction • Automated file and data transfers for internal survey tool, extracting and distributing reports • Tier 3 support for production systems, an escalation point for critical and complex issues
Educational background for Almir Selimagic
5 months, May 2017 - Sep 2017
German B1.1
Educom Group
4 years and 1 month, Jun 1998 - Jun 2002
Computer Information Systems
DePaul University
Computer Information Systems Data Analysis and Management
Languages
English
Fluent
German
Basic
Bosnian
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