Aloisious Caraet

Marketing BI Solution Specialist • Analysis & E2E Development of Data Model & Reporting requirements from ETL-process to application integration with focus on high usability and performance standards in an agile frame work • Adviser for marketing department in technical questions & issues • Troubleshooting & monitoring of solutions as technical owner of Salesforce Marketing Cloud & Teradata CIM • Key Project Member in the company wide Marketing Automation Program & system

Marketing Key User • Responsible for planning, execution, monitoring & reporting of CRM campaigns on an operational level in marketing management tools as well as SQL-based. • Point of contact in reporting questions and requirements within Marketing and contact person for BI department. • Key User and Marketing representative in projects for the introduction of new marketing management systems (Teradata CIM) & reporting solutions (Business Objects, Qlikview)

• Analysis & technical setup of process flows of CRM campaigns including quality assurance • Point of contact for technical marketing campaign topics & troubleshooting within Customer Service department as well as contact person for IT- & Marketing department • Participation as team-member in projects for establishing new marketing campaign systems and solutions

Second level support for mobile customers in technical inquiries and complaints on inbound/outbound call as well as email level.

First level support for mobile customers in all kinds of inquiries, sales activities and complaint handling on inbound/outbound call level

Prozessmanagement