Alyona Sachyova

Developed and automated Power BI dashboards for sales, calls, requests, bonuses, payments, and profit tracking. Consolidated data from SQL (ClickHouse), Excel, CRM, Forms, and APIs into a unified model. Built DAX KPIs, implemented RLS by roles, and scheduled data refreshes. Visualized SLA performance, commissions, and employee efficiency. Identified bottlenecks through deviation analysis and optimized request processing flows accordingly.

Led full-scale automation of analytics with 90% of project reports built from scratch in Power BI. Created dashboards for sales, field staff KPIs, and forecasting. Optimized DAX and Power Query M. Formalized project goals with stakeholders and mapped business processes. Introduced a Helpdesk system for analytics requests. Trained employees on new BI tools and maintained project documentation. Provided insights to improve field team efficiency and budget planning.

Oversaw school operations, scheduling, and payment tracking. Designed automated reports in Google Sheets for student attendance, group distribution, debt control, and teacher hours. Built a company-wide financial model and implemented payment tracking via CRM and 1C. Consulted clients, coordinated international language camps, and wrote SOPs for coordinators. Improved administrative workflows and created scalable templates for internal analytics.

Managed executive scheduling, organized meetings, and handled documentation. Translated and edited legal, media, and commercial content. Participated in client-facing projects—conducted research, prepared presentations, and drafted reports. Developed three SOPs for logistics aligned with ISO 9001. Took part in company rebranding, created templates for business communications. Improved internal coordination and optimized workflows in cross-functional teams.