Amanjot Singh

Berufserfahrung von Amanjot Singh

• Bis heute 2 Jahre und 1 Monat, seit Juni 2022

  Assistant Vice President - Customer Success & Operations

  Buddy4Study India Foundation

• 1 Jahr und 1 Monat, Juni 2021 - Juni 2022

  COO/CM

  Delhi Skill & Entrepreneurship University

• 4 Jahre und 3 Monate, März 2017 - Mai 2021

  Assistant General Manager

  Navriti Technologies Pvt Ltd

   Spearheading the Skill Assessment vertical, including Operations, Business Development & P/L responsibility  Engaging with the External Client/Stakeholders to get key insights on future shaping of Business & Revenue  Handling 20+ affiliated Sector Skill Councils, while working on various government schemes  Managing a span of 120+ employees

• 11 Monate, Feb. 2016 - Dez. 2016

  Service Delivery Head

  Tech Mahindra Growth Factories Ltd

   Overseeing process adherence to defined norms  TAT Management, ensuring Customer Satisfaction (First Call Resolution (FCR))  Client Engagement/Client Servicing  Responsible of Delivery of services to SME clients/corporates  Conducting process reviews  Responsible for managing & allocating manpower  Setting up Queries, Complaints and Escalations handling mechanism  Assessing Customer Feedback, evaluating areas of Improvements & providing Critical Feedback on Improvements

• 9 Jahre und 8 Monate, Juli 2006 - Feb. 2016

  Group Manager Operations

  Info Edge India Ltd

   Handled a span of 100+ Indirect Reportee’s consisting and 12 Direct Reportees  Responding to issues such as service inquiries, problem resolution, and retaining accounts  Handling customer escalations and all customer relations issues  Writing reports and business correspondence  Relaying information in a concise and clear manner  Managing customer expectations  Preparing daily, weekly, and monthly reports for senior management