Amit Aggarwal

Have been doing freelance management consulting for Quality Management System as per ISO 9001:2000 guidelines, Project Management, Process Restructuring and Improvisation, Organization Development. Projects Undertaken: Complete project management for forms digitization ISO preparation and process designing for a group practice of insurance agents ISO preparation for a real estate development company Strategic planning for Mktg & BD for a managment institute

Being the SBU/Profit Center Head establish, manage, & lead diversified BPO/KPO services, like, data entry, data processing, data mining and management, data conversion, personalized mailing services, CCTV monitoring, transcription, voice- and web-based customer support services, etc.

Establish and manage a captive unit for a USA-based Healthcare BPO providing Practice Management Services, including but not limited to Medical Transcription, Billing, Coding, and Insurance Claims Processing.

Establish and manage the second production unit, in Hyderabad, as a profit center.

Establish and manage a medical transcription training and production facility.

Manage the training operations, both in-house as well as with franchisee network. Develop production vendors. Manage production operations, in-house and with vendors.

Lead a team of medical transcriptionists and quality analysts-level 1 and ensuring achievement of productivity metrics.

Manage roaming subscriber services; assist customer care department in introducing value added services and resolving customer grievances; training and development of paging officers.

Commerce