Amith Kumar

- L2 Support for fintech applications hosted on AWS. - Troubleshooting issues on crypto trading application (Bitcoin and ETH), fixed income and bonds application and virtual servers. - Management of AWS services such as EC2 instances, S3 buckets, Lambda, SNS, Athena and so on. - Log retrieval and analysis. Log management on S3, OpenSearch and CloudWatch. - Setting up monitoring dashboards and alerts for critical resources. - Querying SQL database for data retrieval. - Application Deployments and patching.

• L2 & L3 Support - ECB IT Applications and Systems. • User account administration on Active Directory • Support and resolution of Bit-locker encryption issues. • Virtual machine configuration and support via VMware vSphere Client • Application deployment & configuration through SCCM. • Support Microsoft Office suit applications • Support VPN and Citrix teleworking solutions • Administration of Smartcards, PKI certificates and RSA tokens.

Deployed at European Central Bank. L2 & L3 Support - ECB IT Applications and Systems. User account administration on Active Directory Support and resolution of Bit-locker encryption issues. Virtual machine configuration and support via VMware vSphere Client Application deployment & configuration through SCCM. Support Microsoft Office suit applications Support VPN and Citrix teleworking solutions Management of Smartcards, PKI certificates and RSA tokens. Incident and Problem management

Lead L1 and L2 support for Citrix, MS, SAP and Windows based In-house applications. Escalation point of contact for Invoice and Payment processing applications. Coordinated IT projects for application enhancements and deployment. Developed & maintained run books for IT operations and infrastructure components. Defined & coordinated implementation of 250+ IT security controls at partner sites. Coordinated Build & Installation of 600+ workstations, laptops & phones.

Computer Applications & Operations Research