Amlan Chakravarty

Led the Live-Channel service analytics across key regions. Also built data driven interventions which enable improved service efficiency across call-handlers and call routing. Two NLP based proof-of-concepts which are being utilized to drill down on call intent. Won a Collaboration Hackathon by building an intelligent notification tracker to increase customer transparency and service effectiveness.

Helped conceptualize multiple Machine Learning and Analytics use cases for a Fortune 500 firm, like: - Prospect Identification - Partner Churn - Product Migration - Tool Usage Analysis Savings of >$200K through on-boarding and operational procedures was realized across 12 months through churn prediction.

Worked with Sales & Marketing functions of one of the largest IT hardware manufacturing firms, helping them with analytical use cases from lead generation to pipeline sufficiency and beyond. Was tasked with lead qualification analysis for the entire APJ region and helped create an Optimal Lead Selection framework.

A 1 year course on business analytics which deep dived into multiple aspects of deriving value from various analytical interventions