Amy Loffelmacher

Led the development and maintenance of add-in software for Microsoft Word and Excel which supports 500 users. Provided expert advice regarding custom VBA and XML solutions to drive innovations and increase efficiency for the Department of Revenue. Presented essential training courses for 30 - 40 new employees each year. Acted as the primary technical support for users, resolving complex issues and ensuring seamless user experience. Fostered cross-divisional collaboration to coordinate regular updates.

Provide expert technical advice about Washington excise tax laws and regulations in plain language to customers. Lead and instruct public webinars and workshops that provide free tax education resources to the public. Delivered webinars and workshops, equipping participants with valuable tax insights and strategies to navigate complex regulations. Conducted thorough and comprehensive tax research, staying abreast of evolving tax laws and regulations to provide informed guidance to clients and stakeholders.

Conduct audits of business records to verify compliance with Washington State excise tax laws and regulations.Educated customers on tax reporting procedures, fostering understanding and compliance to streamline processes and mitigate errors. Proactively maintained up-to-date knowledge through ongoing professional development initiatives, staying abreast of changes in tax laws and regulations to provide accurate and timely guidance to clients.