Ana Macari

Pedersen & Partners is a leading global Executive Search & Leadership Consulting firm. We operate 56 wholly owned offices in 50 countries across Europe, the Middle East, Africa, Asia & the Americas. Our values Trust, Relationship and Professionalism apply to our interaction with clients as well as executives. More information about Pedersen & Partners is available at www.pedersenandpartners.com

• Call Monitoring: Reviewing and scoring daily calls based on set criteria. • Compliance Control: Identifying manipulative or non-compliant agent behavior. • Order & Data Review: Ensuring accurate, policy-aligned order creation and data integrity. • Offer & Credit Check: Verifying offer relevance, profitability, and legitimacy of credit notes. • Quality Support: Reporting findings and providing feedback to Quality Management.

• Developing and maintaining strong, long-term relationships with key accounts. • Understanding customer needs and offering solutions aligned with their business goals. • Monitoring account performance and ensuring timely delivery of products and services. • Initiating contact with potential partners and fostering collaborations with other companies to expand partnerships. • Help in Training and Mentoring of new people.

• Employee Onboarding: Supporting smooth integration of new team members. • Cross-Functional Coordination: Collaborating with accounting, logistics, warehouse, and IT teams. • Performance & Compensation: Monitoring employee performance, business plan execution, and managing commission structures. • Results Analysis: Reviewing team performance monthly and quarterly. • Salary Calculation: Overseeing payroll and related processes.

In addition to my previous responsibilities of Sales Representative was added help in training new reps : sharing insights and strategies for achieving success in sales. In addition to my previous responsibilities of Sales Representative was added help in training new reps : sharing insights and strategies for achieving success in sales.

• Business Development: Initiating and nurturing partnerships to expand company collaboration. • Customer Analysis: Assessing client needs to tailor effective solutions. • Offer Management: Creating and presenting offers aligned with customer expectations. • Issue Resolution: Coordinating between logistics and support teams to resolve sales issues efficiently. • Invoice Management: Tracking payments and following up on overdue invoices to ensure financial consistency.