Ana Zapata

Business Analyst working with the CRM system on a global level, colecting user requirements and evaluating possible improvements on the system. Support to CRM users on a third level.

Support Technical Operations department; there are 6 teams in multidisciplinary activities. Analyze issues and developing possible solutions in order to provide satisfactory support for all stakeholders Liaise with members from all different levels, teams to obtain information to solve different case issues Business Process Modeling, develop process models from the department in order to support the business with decision taken during process optimization.

UML, analysis and design of Use Cases. Model the As- Is situations in different groups, in order to find possible improvements and to give support for decision taken Analysis and Design of Electronic Lab Notebooks for two different teams.

Analysis and report of the daily runs for Developer Tools Team. Getting the data from a data base, process, analysis and report the results to the whole team. Communicate people where are they failing and what they need to fix. Location of Bugs for Design Surfaces Team.

- Business Analyst - Business Process Modeling