Anastasia Kryvoshei

I was focused on designing post-purchase protection for buyers and sellers in the Polish market end-to-end. - Revamped the process of reporting and solving issues, reducing CS ticket generation by 42%. - Increased amount of cases including seller’s perspective by 36% making it easier for customer service to rule out the decision. - Introduced workshops as a regular practice within the cross-functional team. - Pioneered research democratization, helping Research Ops to shape toolkit for non-researchers.

Worked on a cross-functional team handling the needs of HRs. - created a resume auto-scoring system, that reduced the number of complaints about our resume database’s quality by 70%; - redesigned our cart and checkout system that allowed us to start implementing new less development-heavy ways of promotion; - designed a number of improvements that added 1.3 points to our CSI.

Worked closely with my Product Owner and developers focusing on the means of helping people to get hired faster and with less stress. - redesigned most of the screens of our existing app; - created and then upgraded a CV creation tool that raised a target metric by 30%; - revised and redesigned the whole mailing system, resulting in 13% conversion raise (on average).