Anastasia Skantzou

Monitoring/ Communicating with visitors Communicating with artists Project Management of exhibitions and events Social Media Management of exhibitions and events

Day-to-day management of internet content Evaluating content based on client’s policies Reviewing user-made reports that flag offensive postings Back office (non-voice) support Ensuring a quality experience for all users according to client’s terms of service

Setting up, sending and tracking email campaigns Planning and executing webinars Updating and adding content to the website Creating landing pages for the website Managing and updating customer databases Managing subscribers to eLearning and User Forum Creating visuals for social media campaigns Any other duties related to the role

This post helped support my postgraduate studies, and was interesting as it allows me to meet many new people and deliver quality customer service. Meeting & Greeting guests Serving food and drinks Setting up rooms for dinners, meetings & conferences Preparing drinks, bar duties and cash handling Training new staff Responding to clients’ requirements

Preparing reports, presentations and budgets Planning and implementation of marketing campaigns Working with all levels of employees and executives Managing CEO’s personal and professional calendar Working closely with executive team to organise schedules, facilities and agendas for corporate meetings Ensuring office procedures operate efficiently Deputizing for the manager Keeping track of clients’ publications (printed and online)

Generating and updating website content Planning and implementing website changes Creating banners and images for display on the website Resolving customer complaints via phone, email, mail or social media Liaising with internal resources regarding the day-to-day website management Investigating and assessing new ways of generating additional traffic/orders Operating Social Media Managing blog entries and posting Designing creative materialfor social media channels

Interacting with customers over the telephone Promoting products via telephone and email Resolving customer issues and complaints Generate sales leads

Master of Arts in Arts, Festival and Cultural Management

Marketing Project Management