Anastasiia Kolesnik

• Working directly with the current tenants to investigate resident disturbances, violations and complaints in a clear and timely manner and follow through to seek a resolution • Assisting the Leasing Consultant in daily pre-leasing activities. • Completing administrative duties for the office. • Obtained prospects and performed cold calls for leasing opportunities. • Processed tenants and applicants payments • Coordinate and Schedule new tenant move-ins/move-outs • Assisting leasing agents

-Answering and directing phone calls to relevant staff - Scheduling meetings - Taking minutes in meetings - Ordering office supplies - Preparing documents for meetings and business trips - Processing and directing mail and incoming packages or deliveries - Greeting and directing visitors to the organization - Maintain polite and professional communication via phone and e-mail - Writing and issuing emails to teams and departments - Booking travel arrangements for staff members

-Ensure book registration of each guest as they arrive - Experienced in offering extraordinary services to the visiting guests in a professional and efficient manner; - Managing the front desk by receiving incoming calls , greeting and attending to customers; - Ensure that customer needs and desires are met - Introduce guests to their servers and ensure that guests receive quality service - Attend to customer complaints - Administrative tasks: completing daily reports and other office duties