Anastasiia Permiakova

Collaborated with international cross-functional teams to deliver CRM and e-commerce projects for retail and automotive brands. Led end-to-end business analysis for My Account and Live Chat feature launches, SEO, content, GDPR enhancements, integrations, and international rollouts across Salesforce Service Cloud and MACH platforms including Amplience, Commercetools, and Bloomreach. Conducted UAT, led BA activities, managed backlogs, supported roadmap planning, Agile ceremonies, and cross-team coordination.

Acted as a key analyst and project manager in a Kanban team developing an internal web application for a large oil producer to automate and optimize gas supply processes with a focus on reporting. Managed requirements, coordinated teamwork, planned iteration and release scope with schedule.

Engineered requirements in an on-site Waterfall project for improving a desktop application (with GIS module) and a public web portal to automate urban planning processes (building permits, etc) in a city. Performed functional testing and provided technical support for users.