Anastasios-Gerasimos Fragkoulis

Bis 2026, Process Technician, Philip Morris International
Sindelfingen, Deutschland

Fähigkeiten und Kenntnisse

Activity Planning
Amateur Radio
Batch Records
Attention to Detail
Autonomous Maintenance
Business Requirements
Client Prospecting
Coaching
Customer Experience
Commissioning Management
Customer Satisfaction
Communication
Continuous Improvement
Customer Service
Equipment Operation
Databases
Cooperation
Document Preparation
Equipment Setup
Critical Thinking
KPI Dashboards
Fiber to the Home (FTTH)
Downtime Reduction
Cross-cultural Coaching
Lean Manufacturing
Fiber to the x (FTTx)
Engineering
Lean Processes
Functionality
Mathematica
English
Licensed Master Electrician
Industrial Engineering
Mechanical Engineering
Environment, Health, and Safety (EHS)
Machine Operation
Mechanical Licensing
Internet Troubleshooting
Equipment Maintenance
Maintenance Supervision
ISO 9001
Mechanical Troubleshooting
Preventive Maintenance
Job Safety Analysis
Manufacturing
Microsoft Office
Priority Setting
Key Performance Indicators
Manufacturing Engineering
Network Troubleshooting
Problem Solving
Manufacturing Process Improvement
SAP PS
Product Quality
Networking
Manufacturing Processes
Soft Skills
Production Efficiency
New Hire Training
Quality Improvement
Team Leadership
Organization Skills
Telephony
Planned Preventative Maintenance
Teamwork
Tobacco Industry
Remote Troubleshooting
Technical Operations
Resolving Issues
Troubleshooting
Technical Sales Support
Root Cause Analysis
Trust and Safety
Technical Support
SAP ERP
Vertical Integration
Technology Start-up
Voice over IP (VoIP)
Telecommunication Services
Water Heaters
Telecommunications
Water Polo
Written Communication

Werdegang

Berufserfahrung von Anastasios-Gerasimos Fragkoulis

  • 4 Jahre und 5 Monate, Apr. 2022 - Aug. 2026

    Process Technician

    Philip Morris International

    • Administered processes, resolved issues and recommended Improvements for all structure methods. • Performed mechanical troubleshooting on equipment. • Performed preventive maintenance and CIL (Clean, Inspect and Lubricate) activities on equipment during scheduled downtime. • Performed maintenance on machinery and escalated major malfunctions to supervisor for immediate assistance. • Standardized the machines with functional parameters through the guidance of their manual and the best way they work.

  • 10 Monate, Juli 2021 - Apr. 2022

    Production Operator

    Philip Morris International

    Tobacco Crimper Technology

  • 9 Monate, Nov. 2020 - Juli 2021

    Call Center Techical Support Resedential 1st Level

    Vodafone

    • Technical Support Residential, 1st Level • Coaching, Support of newcomers. • Focus on KPIs and Customer Satisfaction through Internet and Fixed Telephony Troubleshooting

  • 9 Monate, Nov. 2019 - Juli 2020

    Mechanical Engineering Intern

    Thermit Ecology

    • Construction and installation of Solar Heaters and Water Heating Systems. • Full customer care and support and after sales technical services (order, delivery, maintenance). • Respect Quality Indicators based on the ISO and CE Systems of TÜV.

  • 10 Monate, Nov. 2018 - Aug. 2019

    Call Center Technical Support Residential 1st Level

    ICAP, group of companies

    • Technical Support Residential, 1st Level • Coaching, Support of newcomers. • Focus on KPIs and Customer Satisfaction through Internet and Fixed Telephony Troubleshooting.

Ausbildung von Anastasios-Gerasimos Fragkoulis

  • 13 Jahre und 6 Monate, Sep. 2008 - Feb. 2022

    Bachelor of Science (B.Sc.)

    National & Kapodistrian University of Athens

Sprachen

  • Greek

    C2 (Verhandlungssicher / Muttersprachlich)

  • Englisch

    C1 (Fließend)

  • Französisch

    B1-B2 (Gute Kenntnisse)

  • Deutsch

    B1-B2 (Gute Kenntnisse)

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