Anderson Kenga

Overall supervision of day to day activities in the office, contracting, tour costing, tour planning, meet and greet services, guiding, hotel and lodge reservations

Tour handling for French, german and Italian tourists. Specialized on long safaris in Kenya and East Africa.

deutsch speaking driver guide driving in kenyan national p[arks and reserves, giving tourist information on flora and fauna, culture, politics and current affairs in german, french and italian language

Hotel briefing of incoming tourist. Rooom allocation/sales of safari & excursion, Handling clients complaints, Preparing food portions and bed occupancy.

Handling of all tour operations of some overseas Tour Agent e.g. British airways Holiday, Hotel plan, Tantura etc.These include duties such as general reservations for rooms, itinerary planning, costing for tailor-made programmes,monthly invoices for transfers, flight reconfirmation Meeting and greeting of weekly arrivals at the airport Problem solving and customer service Knowledge of computer operations (Microsoft windows) Occasional guiding of excursions e.g. Mombasa city tours…

General hotel/lodge reservations, safari briefings, itinerary plannining,meet and greeting services from airport/port/railway,transfers,guiding of city tours especially for German groups, costing of tailor-made Programmes, briefing of drivers ,problem solving, handling incentives groups, computer literate (word perfect, excel and Tour operation).

Touristc geography, Social Anthropology, Professional Techniques in Tour Guiding, Tourism Theory, Toursim Law, Italian and German language