Andrea Rubino

Responsible to perform process analysis; reporting directly to the CEO • Developed a process improvement framework for the company. Including prioritization guidelines, measures and KPIs, current analysis on key processes, and a workbook. • Analyzed the subsidiary’s organizational structure and the executive positions, redefining several senior management roles.

Responsible for leading a team of ten back-office assistants and, in parallel, carry out cross-functional projects; including process analysis and design, documentation and training development, internal and external stakeholder management, IT solutions development and rollout planning. • Led 20+ process improvement, standardization and/or automation projects. These enhancements decreased error rates and end-customer waiting time at different scales.

Responsible for gathering and analyzing data, measuring performance and finding improvement opportunities. • Mapped and documented the Sales end-to-end process including support processes • Introduced a consistent requirement process and quality control for all the modules and features requested to IT, reducing errors and rework hours. • Designed an intranet to share process documentation and training material and played the role of Product Owner during its implementation.

* Designed and implemented efficient, robust and high quality software solutions in C++ for multiple platforms (Xbox, Wii, PC) * Developed tools for the in-house engine * Kept the engine documentation up-to-date

Certified Associate in Project Management Licence Number 1985184 Project Management Institute

Civil Engineer of Industry | Diploma in Computer Engineering | Licenciate in Engineering Sciences