Gerlinde Weiglein

Sales Process Transformation - Lead To Quote - Center of Excellence and Operations, EMEA

•Very experienced Program Manager overseeing several related in parallel running projects across organizations.•Cross functional and cross business process.•SFDC Integration and deployment.training management and material creation, communication and MOC.•WW Testing Automation Lead for regression testing •Change Request governance lead optimizing the process in alignment to the company’s strategy •Salesforce.com SaaSPMO instance redesign to align to the improved process.

- Career level: Master - Salesforce.com Solution Delivery Program Management - Conference Room Pilot Lead - WW User Acceptance Test Lead - Communicattions - Sales Process Transformation Business Planner - Six Sigma Green Belt certified

- WW Business Release Manger overseeing the program deliverables for quarterly release, including testing - Leading and managing WW Testing Automation Program across all release capabilities - Supports organization related communication and planning work

- Career Level: Master, certified Green Belt, trained Black Belt -Single point of contact for the areas of expertize -Owning end-to-end process, vision and implementation of the capabilities - Change Request Governance lead for SFDC functionality related requirements - SFDC SaasPMO redesign, administration, process streamlining and simplification - X-function/capability Testing Automation Lead - Communication Lead

- Career level: Master - Design for E2E Framework training for CRM, new hire onboarding, Sales Tools training including related processes and methodologies. Implementation Pan-HP (Business Groups and Regions) in alignment with HP Sales University - Program governance and leadership - Develop a communication roadmap to increase the level of information and transparency across the organization. Website and Program SharePoint redesign - Process Optimization – Build up central testing team

- Successfully led WW Siebel CRM Release Program Management (~25000 users) – deployment across 3 regions. - Training content development - Defines and implements CRM internal process improvements - WW business Siebel CRM release testing Manager across all capabilities and objects - Process Optimization for regression testing - Develops and leads WW Sales new hire Onboarding training within Sales Ops & CRM - Deploy and implement global consistent processes (biz & IT) - Green Belt certified (June 2009

- Training content development - Leads WW business release testing - Develops and leads WW Sales new hire Onboarding training within Sales Ops & CRM - Deploy and implement global consistent processes (biz & IT) - Focal point to IT - Project and Program Leadership Management and Communication - certified

- build up new EMEA wide support team: hiring, coaching, PE's, ranking, training, process definition and people development - Communication alignmemt across the BG - CI training - E2E business and cross business process consistency - Siebel CRM Release management - Siebel CRM Production control board - Project "People development" - EMEA solution delivery management - PMO lead - Usability and performance projects for Siebel

- hiring, mentoring and coaching, supervision of new team admins - Marketing and Eventplanning - Partner training organization (35 - 40 per year) - Value Channel Partner trainings - Reporting, Newsletter, Customer data base ownership - PM for outsourcing activities for Sellbytel (admin related tasks) - Product training for country front desks (EMEA)

- build up and managed purchasing department - implementation of new SW - Calculations - Offers - Marketing

Interpreter