Andrea Seebacher
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Andrea Seebacher
- Current 16 years and 8 months, since Oct 2009
Global Support Content Business Lead
Google
Global strategy development in relation to support knowledge management and implementation of efficient and globally consistent processes.
- 9 months, Oct 2009 - Jun 2010
Global Support Content Lead
Google
- 1 year, Oct 2008 - Sep 2009
Online Services Consultant and Project Manager
Google
Established new team with focus on driving and collaborating on global online self-service solutions across functions, products and geographic regions; defined framework and implemented efficient knowledge sharing across product support groups; strategic consulting, including business plan, support strategy development, product requirements, prioritization and roadmap
- 1 year and 4 months, Jun 2007 - Sep 2008
Self-Service Product Expert
Google
Product expert and end-user champion within the operations group and integral member of product development teams: analyzed data to influence product development prioritization and roadmap; shaped evolution of products in view of user and market needs.
- 7 months, Dec 2006 - Jun 2007
Customer Education Lead
Google
Identified and drove customer education initiatives.
- 1 year and 3 months, Dec 2005 - Feb 2007
Linguist and Editor
Google
Initiated the preparation of source content for translation and created sensitivity for international issues with editorial and product teams; translated and managed content reviews based on team, customer and market needs, decreasing turn-around by several weeks; created and managed content and translation style guides and glossary; trained translators and improved localization processes
- 1 year and 5 months, Aug 2004 - Dec 2005
Customer Service Rep
Google
Phone and email customer support, mentored new team members
- 4 years and 4 months, May 2000 - Aug 2004
Language trainer, editor and translator
WIFI Graz, BASE Graz, Perskom Graz, Positiv! Nachhilfe Graz, ILS Vienna
Held language courses for adults (Business English, Croatian); coached students with learning difficulties
- 2 years and 4 months, Mar 2000 - Jun 2002
Mentor for fellow students
Karl-Franzens Universität Graz
Supported blind student; held workshops for translation software Trados
- 8 months, Oct 2000 - May 2001
Volunteer Translator and Editor
Club of Slovene students in Graz
Edited and translated texts for art project
- 2 years and 9 months, Sep 1998 - May 2001
Sales Rep
Marketing und Planung GmbH, Vienna
Product promotions for Peugeot, Henkel, MasterCard, etc.
- 1 year and 1 month, Feb 2000 - Feb 2001
Tour manager
Club Europe (London)
Coordination of British school ski and music tours to Austria
- 3 months, Jul 1999 - Sep 1999
Customer Service Rep
Global New Media GmbH (Neufahrn bei München)
- 3 months, Jul 1998 - Sep 1998
Sales Rep
HS+P Non Profit Marketing, Graz
Promotion of environmental organisation BUND Germany
Ausbildung von Andrea Seebacher
- 5 years and 7 months, Oct 1997 - Apr 2003
Institut für Translationswissenschaften
Karl-Franzens-Universität Graz
English (first language) Croatian/Bosnian/Serbian (second language)
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
French
A1-A2 (Grundkenntnisse)
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