Andrea Seebacher
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Andrea Seebacher
- Bis heute 15 Jahre und 10 Monate, seit Okt. 2009
Global Support Content Business Lead
Google
Global strategy development in relation to support knowledge management and implementation of efficient and globally consistent processes.
- 9 Monate, Okt. 2009 - Juni 2010
Global Support Content Lead
Google
- 1 Jahr, Okt. 2008 - Sep. 2009
Online Services Consultant and Project Manager
Google
Established new team with focus on driving and collaborating on global online self-service solutions across functions, products and geographic regions; defined framework and implemented efficient knowledge sharing across product support groups; strategic consulting, including business plan, support strategy development, product requirements, prioritization and roadmap
- 1 Jahr und 4 Monate, Juni 2007 - Sep. 2008
Self-Service Product Expert
Google
Product expert and end-user champion within the operations group and integral member of product development teams: analyzed data to influence product development prioritization and roadmap; shaped evolution of products in view of user and market needs.
- 7 Monate, Dez. 2006 - Juni 2007
Customer Education Lead
Google
Identified and drove customer education initiatives.
- 1 Jahr und 3 Monate, Dez. 2005 - Feb. 2007
Linguist and Editor
Google
Initiated the preparation of source content for translation and created sensitivity for international issues with editorial and product teams; translated and managed content reviews based on team, customer and market needs, decreasing turn-around by several weeks; created and managed content and translation style guides and glossary; trained translators and improved localization processes
- 1 Jahr und 5 Monate, Aug. 2004 - Dez. 2005
Customer Service Rep
Google
Phone and email customer support, mentored new team members
- 4 Jahre und 4 Monate, Mai 2000 - Aug. 2004
Language trainer, editor and translator
WIFI Graz, BASE Graz, Perskom Graz, Positiv! Nachhilfe Graz, ILS Vienna
Held language courses for adults (Business English, Croatian); coached students with learning difficulties
- 2 Jahre und 4 Monate, März 2000 - Juni 2002
Mentor for fellow students
Karl-Franzens Universität Graz
Supported blind student; held workshops for translation software Trados
- 8 Monate, Okt. 2000 - Mai 2001
Volunteer Translator and Editor
Club of Slovene students in Graz
Edited and translated texts for art project
- 2 Jahre und 9 Monate, Sep. 1998 - Mai 2001
Sales Rep
Marketing und Planung GmbH, Vienna
Product promotions for Peugeot, Henkel, MasterCard, etc.
- 1 Jahr und 1 Monat, Feb. 2000 - Feb. 2001
Tour manager
Club Europe (London)
Coordination of British school ski and music tours to Austria
- 3 Monate, Juli 1999 - Sep. 1999
Customer Service Rep
Global New Media GmbH (Neufahrn bei München)
- 3 Monate, Juli 1998 - Sep. 1998
Sales Rep
HS+P Non Profit Marketing, Graz
Promotion of environmental organisation BUND Germany
Ausbildung von Andrea Seebacher
- 5 Jahre und 7 Monate, Okt. 1997 - Apr. 2003
Institut für Translationswissenschaften
Karl-Franzens-Universität Graz
English (first language) Croatian/Bosnian/Serbian (second language)
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Französisch
Grundlagen
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