Andreas Aigner

Managed a German key account for the Business Unit Rail and Aviation •Worked with partners and in-house personnel to move forward a stalled multi-million-Euro project •Significantly increased customer satisfaction

Managed a strategically important German key account •Ensured successful go-live after challenging transition project •Maintained customer satisfaction at highest level •Motivated customer to start negotiating contract extension after only three months

Managed two European key accounts worth >$10 million p.a. • Kept user satisfaction at highest level • Kept response and restoration times for faults within agreed SLA limits • Increased customer in-plant service provision by over 30% • Successfully recruited, trained and mentored new Service Manager

Managed major telecommunication accounts: Implemented and supported multi-million-dollar mission-critical projects for leading telecommunication carriers in 10+ different European countries • Turned around and renewed four key accounts with disenchanted customers • Trained and mentored five newly-appointed PMs in Europe, East Asia and the US, who all went on to become highly successful. • Awarded Tektronix “Business Excellence Champion” in 2007 • Nominated for “Employee of the Year” in 2002

Led IT teams (6 direct, 20-25 indirect reports) in France, Italy, Spain, Switzerland, Austria, Belgium and Holland with full budget and planning/forecasting responsibility (> $5 million p.a.) • Planned and implemented IT separation from Bosch (hardware, software, networks) in seven countries • Implemented roll out of European WAN project VPN/IP, one of the first projects of its kind and size

Managed an ERP roll out programme spanning five European countries (Italy, Spain, Switzerland, Belgium, Holland) • Localised content and technology • Finished project in time and under budget

Managed IT help desk (4 direct reports) Full budget responsibility (separate cost centre) • Planned and implemented change of network OS platform • Implemented roll-out of Intranet and Internet access solution • Significantly increased user satisfaction • 1997-2000 Member of Corporate Advancement Programme for high-potential managers

Managed the computer network of the Austrian Business Agency Implemented and managed computer networks (including writing software systems) at - Naeve Austria lighting systems - Dr. Michael Hiller, Attorney-at-law - Dr. Heinz Robathin, Attorney-at-law - Vienna City Marathon

Planned and implemented integrated IT system Advised board of directors on strategic matters (mission statement, international relations) • Significantly improved the response time for order execution and billing (>30%)

Planned, created and implemented diverse software systems for several clients, among them the Austrian Business Agency, Schmalbach Lubeca and Eurest. This included writing Statements of Work and the associated quotations as well as accompanying all projects end-to-end. • Obtained an in-depth knowledge of IT security systems and cryptography