Basic

Andreas Beuttler

Angestellt, Senior Customer Support Engineer - 2nd Level, Brainloop AG

München, Deutschland

Skills

Vertriebskentnisse im Europäischem Raum
Motivation
Ideen
Teamgeist
Engagement
Eigeninitiative
Programmierkenntnisse
PHP
MySQL
HTML
IT-Administration
Logistik
Microsoft Office
Apple
Corel Draw
Photoshop
Multitalent
Kundenbetreung
Zollabwicklung
Disposition
Office Management
Innendienst
B2B
B2C
Kundenberatung
Telefonie
Reklamationsbearbeitung
Customer Service
Support
Windows
IT Service Management
CSS
Drupal
Webprogrammierung
Website-Konzepte
Website-Erstellung

Timeline

Professional experience for Andreas Beuttler

  • Current 4 years and 5 months, since Feb 2017

    Senior Customer Support Engineer - 2nd Level

    Brainloop AG

    - Investigation of complex issues involving critical customers - Act as a key player in starting security incidents - Act as an Escalation Manager for Brainloop escalations

  • Current 6 years and 11 months, since Aug 2014

    Customer Support Engineer

    Brainloop AG

    - Keeping customers happy - Ensuring availability of support for customers 24/7 (planned) - Answering requests for Brainloop Dataroom Service for all customers and colleagues - Testing of features and bugs - Writing quick guides for customers - 14.01.15: Representation for 2nd Level - 12.10.15: Switched to 2nd level - Administration of customerportal (implementing forum)

  • 7 years and 5 months, Mar 2007 - Jul 2014

    Kaufmännischer Mitarbeiter / IT-Administration

    Patina-Fala Beizmittel GmbH

    IT-Administration, Kundenberatung, Einkauf, Verkauf, Disposition, Rechnungserstellung, Lager, Marketing, Produktentwicklung, Zoll, Programmierung/Gestaltung der erfolgreichen Seite: www.flecken-abc.de (2012)

  • 9 months, Jun 2006 - Feb 2007

    Patiententransport

    Klinikum München GmbH - Bogenhausen

  • 10 months, Sep 2005 - Jun 2006

    Zivildienstleistender

    Klinikum München GmbH - Bogenhausen

  • 8 months, Feb 2005 - Sep 2005

    Fachverkäufer Fisch

    METRO Cash & Carry Deutschland GmbH

  • 2 years and 6 months, Sep 2002 - Feb 2005

    Auszubildender zum Kaufmann im Groß- und Außenhandel

    METRO Cash & Carry Deutschland GmbH

Educational background for Andreas Beuttler

  • 6 years and 11 months, Mar 2013 - Jan 2020

    Wirtschaftsinformatik

    FOM - Hochschule München

  • 1 year and 1 month, Feb 2012 - Feb 2013

    International Management

    FOM - Hochschule München

Languages

  • German

    First language

  • English

    Fluent

Wants

Geschäftskontakte
Kommilitoninnen und Kommilitonen
interessante neue Kontakte
Inspirationen
IT

Interests

Wirtschaft
IT
Apple
Sport
Slacklinen
Tricking
Bouldern
Snowboarden
Musik
Fitness
Website Development

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