Andreas Conradi

https://www.linkedin.com/in/andreasconradi/

• Developing a customer-centric and data driven e-commerce platform at one of London’s most famous department stores. • Designing and implementing a digital product over 6 markets for a major business in the finance industry • Establishing autonomous, cross-functional teams in the client organisation • Facilitating ways-of-working trainings to inspire the values of agile, lean and customer-centric practice • Mentoring members of the design team

Creating a suite of User-Centred Design workshops • Re-designing the register and sign-in flows of a major travel platform • Developing a group booking function on a major travel platform • Auditing and re-designing the service flows of cable TV installation • Developing a solution to focus customer feedback for a major health & beauty retailer • Leading a qualitative and quantitative customer survey on omnichannel retail in UK and US

- Contextual Interviews - Customer Journey Audit - Roles and Personas - Competitor Analysis - Workshop Facilitation - Rapid Prototyping [digital and physical] - User Testing - Presentation Design - Service Storyboards   - Detailed Flows and Wireframes

Konzeption und Gestaltung: Projekt und Corporate Branding

São Paulo Area, Brazil

Werbung made in Brazil!

Brand experience design, Interaction design