
Andreas Herbinger
Skills
Timeline
Professional experience for Andreas Herbinger
Prof. and discpl. leadership of IT Services and Support for Industrial IT systems. Technical impl. of IT related guidelines, procurement, operation (support, reliability, availability), documentation & collaboration with asset and license management. Drive related projects of the specialist departments. Ensure compliance, security and further development for responsible systems. IT mgmt. & coordination of external service providers for physical plant sec. systems and user entry control & time recording.
- 3 years, Jul 2018 - Jun 2021
Senior Manager IT-Services
MTU Aero Engines AG
Prof. and disciplinary leadership of IT Services and Support departments. Selection, eval., mgmt. and support of field hardware (PCs, tablets, notebooks, printers, etc.). Responsible for Microsoft Windows & Office 2nd level support, license management as well as the first contact for various IT topics. Scripting, delivery and monitoring of the software distribution. Selection, management, coordination and support of external service providers (User Help Desk and Field Service).
- 5 months, Feb 2018 - Jun 2018
Career reorientation and founding a small business
Andreas Herbinger
- 3 years and 7 months, Jul 2014 - Jan 2018Microsoft Deutschland GmbH
Customer Service & Support Delivery Manager
Professional leadership and escalation support for 24 Support Engineers and two Support Manager in India for the areas SQL Server and Developer Tools. Manage people and operational business for EMEA customers to meet targets/key performance indicators. Encompass driving continuous business improvement to support operational needs, cost efficiency and customer experience. Implement innovative initiatives/projects to evolve the business.
- 1 year and 1 month, Jul 2013 - Jul 2014Microsoft Deutschland GmbH
EMEA Escalation Manager Unified Communications & Premier Field Engineering
Managing a local and EMEA virtual team of highly skilled senior Escalation Services employees and Premier Field Engineers in the Microsoft Global Business Support organization for the Microsoft Unified Communications - OCS/Lync cluster (EMEA customers). In charge of business development, customer experience, people development and readiness, assessment programs, hiring, staffing and managing critical situation engagements. Budget responsibility for moral, travel and IT investments.
- 2 years and 6 months, Jan 2011 - Jun 2013Microsoft Deutschland GmbH
EMEA Escalation Manager & Team Manager
Managing a second level support and EMEA virtual escalation services team in the Microsoft Global Business Support organization for Microsoft Outlook, Lync, Project and Mac Office cluster. In charge of business development, customer experience, people development and readiness, assessment programs, hiring, staffing and managing critical situation engagements. Budget responsibility for moral, travel and IT investments.
- 3 years and 4 months, Sep 2007 - Dec 2010Microsoft Deutschland GmbH
Technical Consultant & Partner Management for Microsoft Partners
Account management, upsell additional services, service introductions and delivery of technical advisory on a high level of partner satisfaction for 30-40 Microsoft partners from Germany, Austria, Switzerland. Act as single point of contact and delivery of online workshops as well as face to face presentations for audiences up to a hundred of participants and organization of events.
Responsible for the complete product life cycle management, support, development and rollout of Microsoft’s Enterprise-Resource-Planning software Apertum in Germany, Switzerland and Austria. Managing high customer and partner expectations, escalations, implement legal requirements for the market, upsell other Microsoft Enterprise-Resource-Planning solutions to partners.
- 8 years and 6 months, Jul 1998 - Dec 2006
Lead Software Design / Development Engineer & Architect
Great Plains Deutschland GmbH & Co. KG
S.C.I. & BTK AG was a med. size company which developed an ERP and a CRM product sold in Germany, Switzerland and Austria. Acquisition by US Company Great Plains and later acquired by Microsoft. Development lead and programmer of enterprise resource planning (Apertum) modules and project manager of the localization of the German version of Great Plains eEnterprise US (ERP product). Resp. for the software product life cycle and rollout in Germany, Switzerland and Austria.
- 1 year and 8 months, Nov 1996 - Jun 1998
Datenverarbeitungskaufmann
S.C.I. Consulting und Vertrieb GmbH
Educational background for Andreas Herbinger
- 1992 - 1995
Mathematical and natural science
Fachoberschule Weilheim
Mathematical and natural science
Languages
German
First language
English
Fluent
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