Andreas Herbinger

Angestellt, Senior Manager IT-Services, MTU Aero Engines AG

München, Germany


People Management
IT Service Management
Business operations & management
People development
Business Development
ERP & CRM know how
MS Office
Service Delivery Management
Change Management
Project management
SQL Server
Software Development
Application Development
IT Support
Asset Management
Budget Management
Technisches Verständnis
Team Management
Product Development
Customer Service
Customer Relationship Management
Customer Experience Management
Risk Management
Customer Success Management
Service Management
Service Desk
IT Outsourcing
Service Level Management
IT Operations


Professional experience for Andreas Herbinger

  • Current 5 years and 10 months, since Jul 2018

    Senior Manager IT-Services

    MTU Aero Engines AG

    Prof. and disciplinary leadership of IT Services and Support departments. Selection, eval., mgmt. and support of field hardware (PCs, tablets, notebooks, printers, etc.). Responsible for Microsoft Windows & Office 2nd level support, license management as well as the first contact for various IT topics. Scripting, delivery and monitoring of the software distribution. Selection, management, coordination and support of external service providers (User Help Desk and Field Service).

  • 5 months, Feb 2018 - Jun 2018

    Career reorientation and founding a small business

    Andreas Herbinger

  • 3 years and 7 months, Jul 2014 - Jan 2018

    Customer Service & Support Delivery Manager

    Microsoft Deutschland GmbH

    Professional leadership and escalation support for 24 Support Engineers and two Support Manager in India for the areas SQL Server and Developer Tools. Manage people and operational business for EMEA customers to meet targets/key performance indicators. Encompass driving continuous business improvement to support operational needs, cost efficiency and customer experience. Implement innovative initiatives/projects to evolve the business.

  • 1 year and 1 month, Jul 2013 - Jul 2014

    EMEA Escalation Manager Unified Communications & Premier Field Engineering

    Microsoft Deutschland GmbH

    Managing a local and EMEA virtual team of highly skilled senior Escalation Services employees and Premier Field Engineers in the Microsoft Global Business Support organization for the Microsoft Unified Communications - OCS/Lync cluster (EMEA customers). In charge of business development, customer experience, people development and readiness, assessment programs, hiring, staffing and managing critical situation engagements. Budget responsibility for moral, travel and IT investments.

  • 2 years and 6 months, Jan 2011 - Jun 2013

    EMEA Escalation Manager & Team Manager

    Microsoft Deutschland GmbH

    Managing a second level support and EMEA virtual escalation services team in the Microsoft Global Business Support organization for Microsoft Outlook, Lync, Project and Mac Office cluster. In charge of business development, customer experience, people development and readiness, assessment programs, hiring, staffing and managing critical situation engagements. Budget responsibility for moral, travel and IT investments.

  • 3 years and 4 months, Sep 2007 - Dec 2010

    Technical Consultant & Partner Management for Microsoft Partners

    Microsoft Deutschland GmbH

    Account management, upsell additional services, service introductions and delivery of technical advisory on a high level of partner satisfaction for 30-40 Microsoft partners from Germany, Austria, Switzerland. Act as single point of contact and delivery of online workshops as well as face to face presentations for audiences up to a hundred of participants and organization of events.

  • 8 months, Jan 2007 - Aug 2007

    Program and Product Manager

    Microsoft Deutschland GmbH

    Responsible for the complete product life cycle management, support, development and rollout of Microsoft’s Enterprise-Resource-Planning software Apertum in Germany, Switzerland and Austria. Managing high customer and partner expectations, escalations, implement legal requirements for the market, upsell other Microsoft Enterprise-Resource-Planning solutions to partners.

  • 8 years and 6 months, Jul 1998 - Dec 2006

    Lead Software Design / Development Engineer & Architect

    Great Plains Deutschland GmbH & Co. KG

    S.C.I. & BTK AG was a med. size company which developed an ERP and a CRM product sold in Germany, Switzerland and Austria. Acquisition by US Company Great Plains and later acquired by Microsoft. Development lead and programmer of enterprise resource planning (Apertum) modules and project manager of the localization of the German version of Great Plains eEnterprise US (ERP product). Resp. for the software product life cycle and rollout in Germany, Switzerland and Austria.

  • 1 year and 8 months, Nov 1996 - Jun 1998


    S.C.I. Consulting und Vertrieb GmbH

Educational background for Andreas Herbinger

  • 1992 - 1995

    Mathematical and natural science

    Fachoberschule Weilheim

    Mathematical and natural science


  • German

    First language

  • English



Business Development
People Management
People Development
IT Technology
Simplifying things
Taking smart risks

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