Mete Köksen

Angestellt, IT Manager (Dep. Head of IT/stellv. IT Abteilungsleiter), LVR-Klinikum Essen
Essen, Germany

Fähigkeiten und Kenntnisse

Führungskraft
Customer Centricity
ITIL
Network & Security
LAN/WAN/W-LAN
MPLS
TCP/IP
Cisco
Nortel
CheckPoint
IPSec
VPN
Data-Encryption
Datacenter Operations
Softskills
Effective Team Management
Reporting to upper management
ITIL Foundation Certified
PMI/PMP
Project Management
Remote and Virtual Team Management
Escalation Management
Service-Management
Service Delivery-Management
Process-Optimization in large multinational compan
SLA and OLA
Vendor Management
Rollout of CRM/ERP Systems
Business Planning and Forecast
SLA
KPI
Reporting
ISO 27001
Data Protection Koordination
Windows Server
Linux
VMware vSphere
ITIL Service Operations Certified
ITIL Continual Service Improvement Certified
ITIL Service Transition Certified
Juniper
Budget Responsibility for 23-25 m €
Field service management
Partnermanagement
Problem-Management
Business Readiness Testing
Talent Management
Field Service Operations
Budget Planning
Truck-Roll (Forecast + Steering)
Programm Management
People Management
Process management
Firewall
Netzwerke
Datacenter
Sage CRM
SAP
Management
ITIL 4 foundation certified
KIS
IT-Management
IT-Projektmanagement

Werdegang

Berufserfahrung von Mete Köksen

  • Current 5 years and 5 months, since Jan 2021

    IT Manager (Dep. Head of IT/stellv. IT Abteilungsleiter)

    LVR-Klinikum Essen

    Responsible for IT Strategy Budget Planning and Controlling People Management Customer Service IT Support Hotline Field Support Service Management Project Management LAN/WAN Network Telephony Mobile Device Management MDM KIS PACS

  • 7 months, Jun 2020 - Dec 2020

    Head of Service Quality

    Huf Secure Mobile GmbH

    Responsible for: Customer Service Operations / Datacenter Management E2E Processes Problem-/Change-/Incident-Management (ITIL) Quality Assurance Supply Chain / Logistic / Warehouse People Management

  • 1 year and 1 month, May 2019 - May 2020

    Senior Service Manager WAN

    DB Schenker AG, Essen

    Responsible for DB Schenker Network Services provided to ca. 75.000 employees world-wide Budget Responsibility for approx. 30m €; Budget Planning + Controlling. Managing service providers, which are doing the outsourced field-operations for DB Schenker in more than 60 countries. Process management and optimization SLA Management Quality Review Escalation Management People Management

  • 7 months, Oct 2018 - Apr 2019

    Berufliche Neuorientierung und Qualifizierung

    mBoss GmbH

  • 4 years and 1 month, Sep 2014 - Sep 2018

    Director Process & Problem Management

    Unitymedia

    Director Process & Problem Management @ Customer Operations. Abteilungsleiter WAN - IP Backbone

  • 2 years and 5 months, Mar 2012 - Jul 2014

    IT Leiter/Head of IT

    EVB Billing und Services GmbH

  • 10 years and 10 months, May 2001 - Feb 2012

    Team Coordinator; Service Manager; Project Manager

    Vodafone Group Services

    Team Coordinator; Service Manager; Project Manager

  • 2 years and 8 months, Aug 1998 - Mar 2001

    Network&Security Engineer

    Ecofis Wirtschaftsinformationen GmbH

    responsible for - WAN based on Cisco products - LAN based on Cisco products - Firewalls based on Cisco products - DNS

  • CompuServ technical service-line (student)

    1&1

Ausbildung von Mete Köksen

  • Computer Science (Informatik)

    University of Dortmund

Sprachen

  • German

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    C1 (Fließend)

  • Turkish

    C2 (Verhandlungssicher / Muttersprachlich)

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