Andreas Paminger

• Transitioned to a new global distribution and service partner, resulting in 20% operational cost reduction. • Set up a split printing workflow, allowing for printing of product in the US in addition to Germany, reducing air and sea freight shipping costs by 20%, improving time to market by 75%, and decreasing inventory by 50%. • Identified and started implementing more efficiency into editorial project management workflows in order to increase editorial output by 30%.

• Managed global second level customer service team in the US and Germany, coordinating collaboration with first-level customer service teams at distribution partners in the US and Germany. • Reduced the service ticket backlog by 90% within four months by changing processes and setting up reporting. • Implemented a process to improve delivery of data records to customers and partners, working with an external vendor, resulting in higher quality records and a reduction in required in-house resources.

• Managed US operational activities, including distribution, finance, controlling, HR & IT. • Transitioned distribution activities in the Americas to a new partner. • Coordinated journal subscription renewal and fulfillment activities in the Americas, increasing renewal rates by 5%. • Integrated the newly acquired publishers, which increased the company size by 40%, into day-to-day De Gruyter operations. • Set up Print On Demand ordering workflows between US distributor and German and US POD vendors.

Received Dean's Letter of Commendation for leadership of Boston College's Net Impact chapter and for founding the Board Fellows Program, which places MBAs on the boards of local nonprofits.