Andreas Schneider

Premium
Solutions Architect Digital and AI
Employee in München
München
München
Software
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Andreas Schneider's haves

  1. Beratung von der Vision bis zur technischen Umsetzung
  2. Service Design Thinking Durchführung von Customer Experience und Customer Journey Design Workshops
  3. Langjährige Erfahrung im Customer Experience und Contact Center Umfeld mit fundiertem IT Hintergrund
  • Context Based Routing (Conversation Manager)
  • Predictive Routing
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Andreas Schneider's wants

  • Austausch zu Methoden des Service Design Thinking
  • Voice Routing ( SCXML Routing Application Development mit Composer)
  • Neue Kontakte im Customer Experience und Contact Center Umfeld
  • Reporting (Genesys CCA/CCP/Pulse/Info Mart)
  • Wissensaustausch und Erfahrungen zu den Genesys Lösungen
  • Chat
  • All 23 wants are only visible to logged-in members.

Andreas Schneider's professional experience

8 months
09/2018 - to present
Solutions Architect Digital and AI
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Senior Solutions Consultant
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Senior Solutions Engineer
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1 year
7 months
09/2011 - 03/2013
Master Technical Instructor
Genesys Telecommunications Laboratories GmbH
3 years
5 months
04/2008 - 08/2011
Senior Technical Instructor
Senior Consultant Professional Service
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Systemspezialist
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Aufbauleiter
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All 9 career entries are only visible to logged-in members.

Andreas Schneider's educational background

  • 09/1987 - 02/1991
    Standard Elektrik Lorenz AG
    Telekommunikationstechnik, Kommunikationselektroniker

Andreas Schneider speaks the following languages:

  • German
  • English

Andreas Schneider's interests

  • Skifahren
  • Bergsteigen
  • Fotografieren
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Andreas Schneider's group memberships

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