Andreea Chitan

Internal Communication Department

Execute copywriting for required projects. Support internal events and coordinate resources to achieve objectives. Creatively develop appropriate communication. Gather first hand data, use brief or other appropriate information to build communication. Organizing internal events: meetings, seminars, conferences. Elaborate company regular presentation materials for specific events/purposes.

• Contact the clients with old debts in order to recover them before disconnection; • Retain the client in the network according to internal procedures

Recover back payments of the customers according to the terms of the department and procedures, acting politely and effective; • Inform the clients regarding the billing cycle, due days, invoices, payment methods and restriction taken on an account; • Handle customer’s complaints and take care of the customers that express their wish to cancel the price plan using the retention tools; • Help at the professional development of his/her colleagues • Communication between departments.