Andreea Munteanu

Responsible for oversight of scheduled Change Requests in support of ITO Global System Hosting International Operations across multiple UNIX and Windows platforms. These diverse Changes include requests ranging from Break/Fix Hardware Replacement, Patching, Migrations, Server Enhancements, etc. I serve as the lead resource for these deployments and have responsibility for coordinating all work activities across supporting organizations.

- Management of the end to end order process for IBM's business partners and customers. - Receiving and processing incoming orders for materials, merchandise, or services such as repairs, installations, or rental of facilities.

- Ensuring correct and complete product data are available for either ordering of assets or for asset inventory operations. - Updating the global catalog and customer catalogs, adding new products and asset mapping.

- Communicating with clients by telephone and by e-mail. - Helping customers with product selection, or deal with after sales care. - Solving customer’s problems and helping them with their product or service. - Dealing with costumer's complaints. - Entering data onto a computer system, either while on the phone with the customer or after (wrap up).

The courses cover the quantitative methods and software tools (SPSS, SAS) used in the operations of insurance companies and health institutions, as well as generous sections dedicated to computer science (databases, Visual Basic), project management and profile organizations, etc.

This discipline combines economic and technical issues (programming, modeling, databases) date, networks, web applications). It is oriented on the application side of various technologies, languages and platforms for developing applications and information systems for organizations.