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Andreea Munteanu

is on parental leave. 👶

Bis 2019, Change coordinator, AT&T Global Network Services
Dieburg, Deutschland

Fähigkeiten und Kenntnisse

Communication
Teamwork
Costumer service
Microsoft Office
Microsoft Dynamics CRM
Change Request Management
Emotional Intelligence
Time Management
Assertiveness
IBM Lotus Notes
Order Management
Order Entry
Lotus Symphony
Project Coordinating
Kunde
Aots
Microsoft Excel
Microsoft Word
Microsoft Powerpoint

Werdegang

Berufserfahrung von Andreea Munteanu

  • 4 Jahre und 8 Monate, Aug. 2014 - März 2019

    Change coordinator

    AT&T Global Network Services

    Responsible for oversight of scheduled Change Requests in support of ITO Global System Hosting International Operations across multiple UNIX and Windows platforms. These diverse Changes include requests ranging from Break/Fix Hardware Replacement, Patching, Migrations, Server Enhancements, etc. I serve as the lead resource for these deployments and have responsibility for coordinating all work activities across supporting organizations.

  • 3 Monate, Mai 2014 - Juli 2014

    Customer fulfillment administrator for ON/OP team

    IBM ISC Slovakia

    - Management of the end to end order process for IBM's business partners and customers. - Receiving and processing incoming orders for materials, merchandise, or services such as repairs, installations, or rental of facilities.

  • 1 Jahr und 8 Monate, Sep. 2012 - Apr. 2014

    Customer fulfillment analyst for Catalog team

    IBM ISC Slovakia

    - Ensuring correct and complete product data are available for either ordering of assets or for asset inventory operations. - Updating the global catalog and customer catalogs, adding new products and asset mapping.

  • 1 Jahr und 4 Monate, März 2011 - Juni 2012

    Customer service adviser

    Dedeman

    - Communicating with clients by telephone and by e-mail. - Helping customers with product selection, or deal with after sales care. - Solving customer’s problems and helping them with their product or service. - Dealing with costumer's complaints. - Entering data onto a computer system, either while on the phone with the customer or after (wrap up).

Ausbildung von Andreea Munteanu

  • 2 Jahre und 1 Monat, Jan. 2009 - Jan. 2011

    M.Sc. Statistics and actuarial in insurance and health

    University „Alexandru Ioan Cuza”, Iași

    The courses cover the quantitative methods and software tools (SPSS, SAS) used in the operations of insurance companies and health institutions, as well as generous sections dedicated to computer science (databases, Visual Basic), project management and profile organizations, etc.

  • 3 Jahre und 1 Monat, Jan. 2006 - Jan. 2009

    B.Sc. Business Informatics

    University „Alexandru Ioan Cuza”, Iași

    This discipline combines economic and technical issues (programming, modeling, databases) date, networks, web applications). It is oriented on the application side of various technologies, languages and platforms for developing applications and information systems for organizations.

Sprachen

  • Rumänisch

    Muttersprache

  • Englisch

    Fließend

  • Deutsch

    Grundlagen

  • Französisch

    Grundlagen

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